Junior IT Technician | Mid Cheshire Hospitals NHS Foundation Trust

Career Choices Dewis Gyrfa Ltd; Crewe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional healthcare provider in Crewe is seeking a Junior IT Technician to join their IT Service Desk team. The role involves providing advanced first-line and basic second-line support to users, managing IT Service Desk tickets, and maintaining accurate records. The ideal candidate will have a passion for IT, excellent customer service skills, and a willingness to engage in skill development. This full-time position offers enhancement payments for weekend work. The closing date for applications is 28/01/2026.

Qualifications

• Flexible individual passionate about IT and providing excellent service.
• Experience with basic IT support and troubleshooting welcoming.
• Willingness to engage in continuous training and skill development.

Responsibilities

• Provide advanced 1st and basic 2nd line support to users.
• Triage IT Service Desk tickets and manage ticket flow.
• Install and configure networked PCs and peripheral devices.
• Maintain accurate records within the IT Service Desk.

Skills

IT Support

Troubleshooting

Customer Service

Time Management

Documentation

Tools

Networked PCs

Printers

Job description

Junior IT Technician | Mid Cheshire Hospitals NHS Foundation Trust

Employer: Mid Cheshire Hospitals NHS Foundation Trust

Location: Crewe, CW1 4QJ

Contract Type: Permanent

Hours: Full time

Closing Date: 28/01/2026

About this job

This is an exciting opportunity as a Junior Technician within the IT Service Desk at Mid Cheshire Hospitals. We are looking for a flexible individual who is passionate about IT and providing excellent levels of service to Trust staff.

Key Responsibilities

• Provide advanced 1st and basic 2nd line support to all users, investigating and diagnosing IT faults and problems on client machines, servers, and network equipment.
• Triage tickets logged within the IT Service Desk, ensuring they are processed in a timely manner in liaison with the IT Incident Co‑ordinator and management team.
• Manage the flow of tickets, assign correct SLAs, prioritise work according to established timescales, and raise escalations when necessary.
• Process user set‑up and password requests, including audit and processing of leavers and associated filing.
• Install and configure networked PCs, laptops, and peripheral devices (including printers) across all Trust locations.
• Create user accounts, manage permissions and passwords, and provide ongoing support to end users as required.
• Maintain accurate and timely records within the IT Service Desk, providing feedback to end users on progress of faults and changes.
• Complete daily/weekly/monthly checklists as directed by the IT Service Desk Manager.
• Engage in training opportunities to develop skills in desktop support, networking and operating systems.
• Contribute to documentation, user guides and information for the Trust.
• Assist with the Operative rota and Technician 24/7 rota, and support the management of equipment requests – ensuring orders, deployment and maintenance are handled effectively.

Additional Information

In addition to the advertised pay, this post includes enhancement payments for weekend work in line with the Agenda for Change terms and conditions.

This advert closes on Monday 12 Jan 2026.