Junior IT Support Engineer - Training & Growth Path

Principal IT; Driffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading IT recruitment agency in Driffield is seeking a Junior IT Support Engineer to provide crucial first-line support. The ideal candidate will possess strong customer service skills and have a proactive attitude towards problem-solving. Responsibilities include managing technical issues and maintaining service level agreements. This role offers a salary of up to £24,500 per annum, opportunities for professional development, and a favourable holiday allowance.

Benefits

Favourable holiday allowance

Company contributed pension scheme

Opportunities for professional development

Qualifications

• 1‑3 years previous customer facing support role, preferably technology related.
• Full UK Driving License & access to your own transport.
• A people person, who enjoys interacting and forming connections.

Responsibilities

• Provide 1st line IT support to large customer base.
• Record and resolve technical problems experienced by customers.
• Uphold and adhere to the agreed SLA within the business.

Skills

Customer focused with excellent interpersonal skills

Hands on, flexible and proactive approach

Problem solving and methodical approach

Team player who shares knowledge

Excellent time management skills

Good working knowledge of MS Windows

Understanding of MS Exchange and AD

Experience with mobile device management

Tools

MS Windows

MS Exchange

Active Directory

Mobile device management

Job description

A leading IT recruitment agency in Driffield is seeking a Junior IT Support Engineer to provide crucial first-line support. The ideal candidate will possess strong customer service skills and have a proactive attitude towards problem-solving. Responsibilities include managing technical issues and maintaining service level agreements. This role offers a salary of up to £24,500 per annum, opportunities for professional development, and a favourable holiday allowance.