Junior IT Service Desk Analyst — On‑Site Support

Spider Web Recruitment; Cambridge; On-site; GBP 22,000 - 27,000; Full time

Job summary

A mutual organisation in the financial sector is seeking a Service Desk Analyst to provide first-line IT support. This entry-level role is based in Saffron Walden and requires strong customer service skills, a problem-solving mindset, and the ability to travel to branch locations. Full training will be provided for candidates eager to build a career in IT. Benefits include a competitive salary of up to £27,000 per annum, 33 days of holiday, and a pension plan. Join us and make a genuine difference within our community.

Benefits

Competitive Salary

33 days holiday

Pension scheme

Employee Extras

Qualifications

• Customer-focused and proactive with a keen interest in technology.
• Comfortable working independently and as part of a team.
• Basic networking knowledge beneficial, but not required.

Responsibilities

• Provide first-line IT support to staff and resolve technical issues.
• Log and manage incidents using the ticket management system.
• Travel to branches to provide hands-on IT support.

Skills

Strong customer service skills

Problem-solving mindset

Communication skills

Attention to detail

Basic understanding of IT systems

Job description

A mutual organisation in the financial sector is seeking a Service Desk Analyst to provide first-line IT support. This entry-level role is based in Saffron Walden and requires strong customer service skills, a problem-solving mindset, and the ability to travel to branch locations. Full training will be provided for candidates eager to build a career in IT. Benefits include a competitive salary of up to £27,000 per annum, 33 days of holiday, and a pension plan. Join us and make a genuine difference within our community.