Junior Delivery Manager - Optimisations

HSO Enterprise Solutions GmbH; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Microsoft partner in the UK is seeking a role focused on managing customer optimizations and ensuring project deliverables meet operational and financial targets. You will support the delivery manager and work towards providing excellent customer service. The successful candidate will have strong communication and project management skills. This position offers competitive benefits and a supportive work environment.

Qualifications

• Experience in project management and customer service.
• Strong communication and stakeholder management skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Support delivery manager in managing customer portfolios.
• Ensure timely and budget-compliant delivery of optimizations.
• Lead regular alignment calls with delivery teams.

Job description

About HSO

HSO Success and Ambition

HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.

HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.

The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.

PURPOSE OF THE ROLE

Responsible for supporting delivery and senior delivery manager in managing a portfolio of customers and optimisations/enhancements against a set of customer‑agreed operational and financial targets, as well as managing your own backlog of work and customers.

To provide support in planning, resourcing, direction, focus, communication and results on behalf of the Delivery team in Optimisation projects that leads to excellent feedback from Customers based on accurate and timely reporting.

Overview of Key Responsibilities

Processes

• Play a key role within ‘HSO Managed Services’ to ensure a first‑class service is delivered to new and existing Customers.
• Ensure that all assigned small, medium and large Optimisations are delivered to customers on time and within budget, ensuring that required PSC levels are maintained at all times.
• Ensure that all invoicing is completed to a timely and accurate standard, ensuring that any potential overruns in budgets are flagged at an early stage and fully approved by the customer ahead of formal invoicing.
• Use the MSFT DevOps application to capture all ongoing tasks and updates internally, and other systems as required to ensure communication with the customer is regular and accurate.
• Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Team Lead.
• In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to conform to the Company’s Quality System.
• Operate to HSO ISO27001 and GDPR policies and procedures.
• Always represent HSO in a professional and positive manner, to always adhere to health and safety policy and any other requirements relating to care of equipment.
• Ensure releases for customer are done inline with other HSO and customer activities.

Project & Stakeholder Management

• Ensure any concerns around quality of deliverables are captured and escalated so as to be clear with customers around potential impact on timescales and financials.
• Ensure any changes in plans or delivery are explained to customers to ensure expectations are set and met.
• Produce and own a resourcing plan to fulfil upcoming tasks in the most cost efficient manner available.
• Lead regular alignment calls with delivery teams for progress updates.
• Complete real‑time reporting for use with team colleagues, customers and Senior Management. This will include the need to capture hours utilised against ongoing project and profitability of services.
• Be available as a point of contact for optimisations projects where required. Take ownership
• of ongoing communication and work with other Managed Services teams to work to resolve issues.
• Be involved within the Change process on behalf of Customers, ensuring that scheduled changes are progressing as required and stakeholders are kept up to date. Ensure any changes being deployed through a live, Production environment are presented and approved at CAB ahead of any formal deployment.
• Contribute, where possible, in the development and management of DevOps and other MS systems in order to help provide accurate KPI’s regarding time to deliver estimates, work orders and delivery of programmes of work to customers.

Visibility and Representation

• Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Senior Leadership Team (SLT).
• Act as an advocate for Managed Services to the organisation.
• Raise any areas of concerns to the relevant roles in managed services (project dependent) and line manager in a timely manner.
• Work with the PMO team to ensure that timesheet codes are available for HSO employees for all customer projects including tasks to be completed.