Journey Planner

Sweet Carolina's Travel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel services company based in Sheffield is looking for a highly organized Journey Planner. In this role, you will craft personalized travel experiences by collaborating with clients to understand their preferences and manage logistics. Responsibilities include researching itineraries, coordinating bookings, and providing ongoing support. This position offers a flexible work schedule and a creative environment focused on delivering exceptional journeys for clients.

Benefits

Flexible work schedule

Remote opportunities

Supportive team culture

Qualifications

• Strong organizational and planning skills with attention to detail.
• Excellent communication and interpersonal skills.
• Passion for travel and knowledge of global destinations.
• Ability to manage multiple clients and timelines simultaneously.
• Proficiency in travel booking platforms and online research.
• Previous experience in travel planning, customer service, or hospitality is a plus.

Responsibilities

• Collaborate with clients to understand travel goals and preferences.
• Research and curate unique itineraries including flights and accommodations.
• Coordinate bookings, transfers, and special requests.
• Stay up-to-date on travel trends and destination highlights.
• Provide detailed travel plans and recommendations.
• Offer ongoing support during the journey.

Skills

Organizational skills

Communication skills

Knowledge of global destinations

Customer service experience

Tools

Travel booking platforms

Job description

About the Role

We are seeking a highly organized and creative Journey Planner to design personalized travel experiences that turn ordinary trips into unforgettable adventures. This role blends logistics, research, and a keen understanding of client preferences to craft seamless journeys from start to finish.

Key Responsibilities

• Collaborate with clients to understand travel goals, preferences, and budgets.
• Research and curate unique itineraries including flights, accommodations, activities, and local experiences.
• Coordinate bookings, transfers, and special requests to ensure a smooth travel experience.
• Stay up-to-date on travel trends, destination highlights, and seasonal opportunities.
• Provide detailed travel plans and recommendations tailored to each client.
• Offer ongoing support during the journey, anticipating potential challenges and resolving issues proactively.

Qualifications

• Strong organizational and planning skills with attention to detail.
• Excellent communication and interpersonal skills.
• Passion for travel and knowledge of global destinations.
• Ability to manage multiple clients and timelines simultaneously.
• Proficiency in travel booking platforms and online research.
• Previous experience in travel planning, customer service, or hospitality is a plus.

What We Offer

• Flexible work schedule and remote opportunities.
• A chance to work in a creative, client-focused environment.
• Exposure to global travel destinations and unique experiences.
• Supportive team culture that values innovation and initiative.

How to Apply

Submit your resume and a brief cover letter sharing why you’re the perfect fit for crafting exceptional journeys for our clients.