IT Technician (1st & 2nd Line)

BMR Associates; Bury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in Greater Manchester is seeking an IT Technician / Support Engineer. The role involves providing expert-level support for a range of devices and ensuring the strategic administration of IT systems. Candidates should be degree educated in IT or Computing and have 2-3 years of hands-on experience. You will manage IT issues, oversee installations, and champion data security. Excellent communication skills are mandatory for this customer-focused position.

Qualifications

• 2-3 years hands-on IT/Infrastructure Support experience.
• Expert-level technical support and troubleshooting skills.
• Strong communication skills with internal and external parties.

Responsibilities

• Serve as the primary point of contact for IT issues.
• Provide support for desktop, laptop, mobile, and server.
• Plan, install, and upgrade computer hardware/software.
• Ensure data security and compliance.
• Document IT processes and resolutions.

Skills

Microsoft

O365

Intune

Networking

Windows

Active Directory

Storage Management

VMWare

Education

Degree in IT/Computing

Job description

Overview

IT Technician / Support Engineer – Infrastructure, Permanent, Greater Manchester

Microsoft, O365, Intune, Microsoft Entra, Exchange, Networking, Windows, Active Directory, Storage Management, VMWare.

Role Summary

Due to continued growth and success across all areas this leading edge organisation is looking to the market for a highly motivated Infrastructure Support specialist. They are actively seeking an IT SUPPORT ENGINEER / TECHNICIAN to join an exciting team based in Greater Manchester.

To be considered you must ideally be Degree Educated within IT / Computing and have at least 2 / 3 years hands on IT / Infrastructure Support experience delivering expert – level technical support and troubleshooting for complex hardware, software and network challenges. You will be required to oversee and drive the strategic administration and operation of IT Systems across the company.

You will be doing :

• Be the primary point of contact for the IT issues and support agreed service levels, standards and processes from the centralised helpdesk.
• Provide desktop, laptop, mobile, server and storage support.
• Planning, installing, and upgrading computer hardware and software, ensuring seamless transitions and minimal disruption to business operations.
• Championing data security and regulatory compliance through advanced patch management, security audits, and ongoing user education initiatives.
• Establishing and refining documentation of IT processes, incidents, and resolutions to support efficient operations, knowledge sharing, and strategic planning.
• Collaborating with internal teams and external vendors to resolve high-level IT issues and to evaluate, recommend, and implement cutting-edge technology solutions.
• Managing remote access and mobile device strategies, enabling secure and flexible working arrangements across the business.

At this level you will obviously be expected to demonstrate superb communication skills both verbally and written, along with the ability to develop excellent working relationships with both internal and external 3rd parties.

This role requires someone who is a reliable, enthusiastic, motivated and customer focussed individual who has the desire to learn and grow with the business. If you are interested, please send your CV and call me for more information