IT Technician - FTC

Reed Technology; England; On-site; GBP 28,000 - 31,000; Full time

Job summary

A respected educational organization in Bath is seeking an experienced IT Service Desk Technician. The role focuses on managing IT tickets, providing ON-SITE support, and maintaining network performance. Ideal candidates should have a minimum of 2 years' experience, expertise in Microsoft 365 and Active Directory, and effective problem-solving skills. This fixed-term position offers a salary range of £28,142 - £30,024 until December 2026, and is crucial for enhancing the learning experience through reliable IT services.

Qualifications

• Minimum of 2 years' experience as an IT Support/Service Desk Technician.
• Strong knowledge of Microsoft 365 applications and their administration.
• Familiarity with Active Directory and network management.
• Ability to provide support for various end-point devices.

Responsibilities

• Manage and resolve IT tickets to support staff efficiency.
• Provide onsite support as part of the Central Services and Support Team.
• Maintain reliable connectivity and performance of networks.
• Collaborate with team members to support the overall IT strategy.

Skills

IT Support

Microsoft 365

Problem-solving

Team collaboration

Tools

Freshdesk

Active Directory

Job description

IT Service Desk Technician -FTC

• Annual Salary: 28,142 - 30,024
• Location: Bath
• Job Type: Fixed Term until 31st December 2026

We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector

This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students.

Day-to-day of the role

• Manage and resolve IT tickets, ensuring efficient troubleshooting and problem-solving to support staff efficiency and enhance the learning experience for students.
• Share responsibility for the delivery of the Break-Fix Service, providing onsite support as part of the Central Services and Support Team.
• Maintain the Local Area Network and Wi-Fi network within the Trust, ensuring reliable connectivity and performance.
• Collaborate with team members to support the overall IT strategy and contribute to a high-functioning team environment.

Required Skills & Qualifications

• Minimum of 2 years' experience as an IT Support/Service Desk Technician.
• Strong knowledge of Microsoft 365 applications and their administration.
• Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches.
• Experience with Help Desk Systems such as Freshdesk.
• Ability to provide Break Fix and Remote Hands support service for various End Point devices (e.g., Laptops, Desktops, iPads, Projectors).
• Excellent problem-solving skills and a passion for delivering positive outcomes.
• Effective team player with a commitment to developing a groundbreaking IT strategy in education.

If you are interested in this position please apply online or for more information please contact me on