IT Technician (Bristol or Bridgewater)

Rullion Ltd; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major client in IT support is seeking an IT Support Technician in Gloucester. You will support daily IT activities, focusing on desktop support and managing user identities. The role requires strong knowledge in Windows and MS Office 365, excellent communication skills, and the ability to handle multiple tasks. The position offers a chance to work in a collaborative team with growth opportunities.

Qualifications

• Strong experience in desktop support and troubleshooting.
• Ability to manage identities and authorisations effectively.
• Experience with IT asset inventory management.

Responsibilities

• Provide desktop support for users across the organisation.
• Manage user identities in Active Directory.
• Document and update IT procedures.

Skills

Windows 10/11

MS Office 365

troubleshooting

networking

systems administration

Active Directory

interpersonal skills

communication skills

Tools

CAD software

Job description

We are looking for an IT Support Technician to join the IT group of a major client, supporting day-to-day IT activities and ensuring seamless service for users. You'll be part of a collaborative IT team of 10 (including 7 technicians), providing front-line technical assistance and working closely with colleagues in the UK and France.

This role is an excellent opportunity for someone with a solid grounding in IT support, strong communication skills, and a proactive approach to solving problems.

Key Responsibilities

• Provide desktop support and troubleshooting for users across the organisation
• Ensure user identities and authorisations are correctly managed
• Deploy, configure, and maintain workstations, computers, telephones, and IT equipment.
• Provide access to applications, shared networks, and SharePoint sites.
• Manage and resolve level 1 incidents, escalating to level 2 support in France when necessary.
• Administer Active Directory (user and computer scope).
• Maintain and update the IT asset inventory.
• Document and update IT procedures for both technicians and end users.
• Collaborate with other IT colleagues to ensure high-quality user support and service continuity.

Key Requirements

• Strong knowledge of Windows 10/11, MS Office 365, and troubleshooting.
• Basic understanding of networking, systems administration, and Active Directory.
• Familiarity with collaborative tools such as shared networks and SharePoint.
• Experience with CAD software is an advantage.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks, work independently, and take initiative.
• Previous experience in Tech Bar / desktop support environments desirable.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.