IT Technician

PSP IT Design & Development; Spalding; On-site; GBP 24,000 - 27,000; Full time

Job summary

A digital transformation company in Spalding seeks an IT support technician to administer Microsoft 365, provide user support, and manage AV systems. The ideal candidate should have experience in IT support and a strong understanding of Microsoft technologies. This full-time office-based role offers career development opportunities and a salary range of £24,000-27,000, along with various staff benefits.

Benefits

Career development and training support

Collaborative IT team environment

25 days holiday plus bank holidays

Death in service

Birthday and work anniversary gifts

Staff Christmas Party

Qualifications

• Strong experience with Microsoft 365 services, including Exchange and Teams.
• Hands-on experience in 1st and 2nd line IT support.
• Understanding of networking fundamentals like DNS and DHCP.

Responsibilities

• Administer and support Microsoft 365 services.
• Act as an escalation point for IT support tickets.
• Install and maintain AV equipment for meetings.

Skills

Microsoft 365 administration

Azure AD management

1st and 2nd line IT support

Audio Visual technologies

Networking fundamentals

Windows 10/11 support

macOS support

Troubleshooting skills

Communication skills

Education

Relevant Microsoft certifications

Tools

Ticketing systems

PowerShell

Job description

Overview

About People, Systems and Process (PSP IT Ltd): PSP IT Ltd, based in Spalding, Lincolnshire, is a digital transformation company specialising in bespoke software development, legacy system support, and enterprise applications. We provide tailored solutions to a diverse range of clients, helping them optimise their business operations. As part of our growth strategy, we are seeking talented individuals to join our team and contribute to our innovative Oracle application projects.

Key Responsibilities

• Cloud & Infrastructure Management
  • Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
  • Manage Azure Active Directory accounts, groups, and security policies.
  • Deploy, configure, and maintain devices using Microsoft Intune (MDM/MAM).
  • Support hybrid environments (on-prem AD with Azure AD integration).
  • Monitor system performance, troubleshoot issues, and implement preventative measures.
• User Support & Service Delivery
  • Act as an escalation point for 1st and 2nd line support tickets.
  • Provide hands-on technical support to end-users (hardware, software, mobile devices, networking).
  • Troubleshoot and resolve issues with Windows and macOS operating systems.
  • Document solutions, provide knowledge base articles, and support service desk improvements.
  • Deliver excellent customer service with clear communication and professionalism.
• Audio Visual (AV) Support
  • Install, configure, and maintain AV equipment (meeting room systems, projectors, displays, microphones, cameras).
  • Provide live event and meeting support, utilising Microsoft Teams Rooms.
  • Troubleshoot AV hardware and software issues quickly to minimize disruption.
  • Assist in the setup and operation of hybrid/remote meetings and webinars.
• Security & Compliance
  • Support MFA, conditional access, and security baselines across Azure and Intune.
  • Maintain compliance with IT policies, GDPR, and industry standards.
  • Apply patches and updates to endpoints and servers in line with security best practices.
• Collaboration & Leadership
  • Mentor and support junior technicians in developing their technical skills.
  • Assist the IT Manager with infrastructure projects, upgrades, and migrations.
  • Recommend improvements to systems, processes, and technologies.

Essential Skills & Experience

• Strong experience with Microsoft 365 administration (Exchange, Teams, SharePoint).
• Proven knowledge of Azure AD and Intune for identity, device, and application management.
• Hands-on experience in 1st and 2nd line IT support, including ticketing systems.
• Competence in Audio Visual technologies, including MS Teams Rooms and conferencing hardware.
• Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Experience supporting Windows 10/11 and macOS environments.
• Strong troubleshooting, analytical, and communication skills.

Desirable Skills

• Experience with PowerShell scripting for automation and administration.
• Familiarity with endpoint security, compliance policies, and data loss prevention.
• Exposure to 3rd line or project-based work (migrations, cloud rollouts, AV upgrades).
• ITIL awareness or certification.
• Relevant Microsoft certifications (MS-100, MS-101, AZ-104, MD-102).

What PSP IT Offers

• Opportunity to work with modern Microsoft technologies.
• Involvement in cloud and AV transformation projects.
• Career development and training support.
• A collaborative and supportive IT team environment.
• Staff Christmas Party
• Birthday and work anniversary gifts
• 25 day holiday plus bank holidays
• Death in service
• Salary range for this role: £24,000-27,000

Schedule

• Monday to Friday – Full Time
• Office Based with travel to Clients premises