IT Systems Administrator - 2nd Line Support (Windows)

Pell Frischmann; Wakefield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading consultancy firm in Wakefield is seeking an IT Administrator to provide support to over 600 users within the existing IT Customer Support team. The successful candidate will be responsible for second-line desktop support, resolving IT issues, maintaining IT requests, and preparing new setups for incoming staff. Ideal applicants should have credible IT support experience and relevant qualifications, exceptional communication skills, and strong troubleshooting abilities. The firm offers a supportive environment with a competitive salary and excellent benefits.

Benefits

Competitive salary

Support for personal and professional development

Flexible working options

Qualifications

• Credible IT support experience at 1st and/or 2nd line is required.

Responsibilities

• Provide IT assistance (2nd line desktop support) with computer-related issues.
• Maintain a record of all IT support requests and ensure they are acknowledged and resolved quickly.
• Prepare new computer setups and create accounts for incoming staff members.
• Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams.
• Keep an up-to-date inventory of all IT equipment and software.
• Continually update and improve the help articles and FAQs in the Knowledgebase.

Skills

Windows 11

Excellent interpersonal and communication skills

Windows Server Administration (Active Directory, Exchange, Intune)

Network troubleshooting skills (LAN, WAN, Wi-fi, TCP, IP)

Excellent troubleshooting skills in both hardware and software issues

Troubleshooting VPN issues

HP Laptop Troubleshooting

Education

Relevant degree relating to IT support or equivalent experience

Any IT certifications

Job description

A leading consultancy firm in Wakefield is seeking an IT Administrator to provide support to over 600 users within the existing IT Customer Support team. The successful candidate will be responsible for second-line desktop support, resolving IT issues, maintaining IT requests, and preparing new setups for incoming staff. Ideal applicants should have credible IT support experience and relevant qualifications, exceptional communication skills, and strong troubleshooting abilities. The firm offers a supportive environment with a competitive salary and excellent benefits.