IT Support Technician — Windows 11 & M365 Expert

ATS Corporation; Hartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automation solutions provider in the UK is seeking a Desktop Support Technician with strong troubleshooting skills and excellent communication abilities. The role involves managing end-user devices and providing Tier 2 and 3 client support. Candidates must have a post-secondary technology program diploma and 2-3 years of relevant experience. Join a dynamic team focused on collaboration and continuous improvement, with opportunities for personal and professional growth.

Benefits

Flexible work schedules

Opportunities for growth

Inclusive work environment

Qualifications

• 2-3 years of related Service Desk or System Administration experience required.
• Hands-on experience with Microsoft 365 technologies essential.
• Experience with virtual desktop infrastructure is a plus.

Responsibilities

• Provide Tier 2 and 3 Service Desk support.
• Manage end-user device support and configuration.
• Develop and maintain positive relationships for high customer satisfaction.

Skills

Troubleshooting skills for both PC hardware and software

Excellent interpersonal and communication skills

Analytical problem-solving

Knowledge of iOS & iPhone

Expert knowledge of Windows desktop operating systems

Education

Post-secondary technology program diploma or equivalent

Tools

Microsoft SCCM

PowerShell

VMware

Job description

A leading automation solutions provider in the UK is seeking a Desktop Support Technician with strong troubleshooting skills and excellent communication abilities. The role involves managing end-user devices and providing Tier 2 and 3 client support. Candidates must have a post-secondary technology program diploma and 2-3 years of relevant experience. Join a dynamic team focused on collaboration and continuous improvement, with opportunities for personal and professional growth.