IT Support Technician — Travel Across Sites (Hybrid)

Anglian Water Services; Milton Keynes; Hybrid; GBP 30,000; Full time

Job summary

A leading water utility company in Milton Keynes is looking for an IT Support Technician. In this role, you will provide face-to-face and remote support to colleagues, ensuring they can effectively use the digital tools at their disposal. Key responsibilities include managing incidents via ServiceNow, training colleagues, and assisting in maintaining technology resources. A strong customer service focus and ability to empathise are essential. This position offers a salary of circa £30,000, with opportunities for development and growth.

Qualifications

• Great listening skills and ability to empathise.
• Motivated self-starter with attention to detail.
• Experience in customer service preferred but not essential.

Responsibilities

• Provide face-to-face and remote support.
• Use ServiceNow to manage incidents.
• Train and educate colleagues on technology use.
• Provide triage for tech queries or issues.
• Assist in maintaining self-help guides.

Skills

Working knowledge of M365 applications

Attention to detail

Motivated self-starter

Customer service skills

Great listening skills

Ability to empathise

Ability to cope in challenging situations

Tools

ServiceNow

Active Directory

Microsoft Intune

Azure Active Directory

Job description

A leading water utility company in Milton Keynes is looking for an IT Support Technician. In this role, you will provide face-to-face and remote support to colleagues, ensuring they can effectively use the digital tools at their disposal. Key responsibilities include managing incidents via ServiceNow, training colleagues, and assisting in maintaining technology resources. A strong customer service focus and ability to empathise are essential. This position offers a salary of circa £30,000, with opportunities for development and growth.