IT Support Technician

Jago Consultants; Washington; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local IT solutions provider near Washington is seeking a friendly and experienced IT Support Technician to support their in-house help desk. The role involves assisting users with remote technologies and resolving various IT issues. Candidates should have experience at a 2nd Line level, strong customer service skills, and proficiency in Microsoft software. The package includes a basic salary of £22k and a £3.5k car allowance, totaling approximately £25.5k.

Qualifications

• Previous experience working at 2nd Line level is required.
• Experience with Microsoft Office 2010 through 2019 & Office 365 Administration.
• Knowledge of Microsoft Server 2008 and Exchange versions.

Responsibilities

• Answer incoming helpdesk enquiries and support the 1st Line team.
• Provide in-house support for complex IT/Network/VOIP issues.
• Hands-on work with server and desktop products.

Skills

Customer service skills

Knowledge of networking protocols

Microsoft Office 365 Administration

Server configuration

Proficiency with Microsoft Server

Job description

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IT Support Technician – Washington area (occasional travel to other sites required)

I am working with a client near Washington in Tyne and Wear who is looking to recruit a friendly and experienced 1st / 2nd Line IT Support Technician / Technical Support for their busy in-house help desk. The role involves supporting all users via remote technologies.

As a Support Desk Technician, your responsibilities will include:

1. Answering incoming helpdesk enquiries and providing assistance to the 1st Line Support team to resolve customer issues.
2. Offering in-house support for more complex IT / Network / VOIP issues.
3. Server configuration and monitoring.

You will also be required to be hands-on with all server and desktop products, as well as various networking components such as routers, printers, and bespoke applications.

2nd Line IT Support Requirements:

• Previous experience working at 2nd Line level is required.
• Experience working within an MSP environment is preferred but not essential.
• Proficiency with Microsoft Office 2010 through 2019 & Office 365 Administration.
• Knowledge of Microsoft Server 2008.
• Knowledge of Exchange 2010 / 2013 / 2016 / 2019.
• An understanding of networking protocols and devices.

As a Support Desk Technician, you should be friendly and possess excellent customer service skills, with relevant experience in a similar role.

This is a fantastic opportunity for someone looking to progress within a busy company and build a strong and successful career.

Package:

The salary for this Support Desk Technician role is approximately £25.5k, comprising a £22k basic salary and a £3.5k car allowance.