IT Support Technician

Office Angels; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a First Line Support Technician for a 3-month contract based in Basingstoke. The role involves being the first point of contact for IT-related queries, diagnosing and resolving technical issues, and providing excellent customer service. The ideal candidate has experience in IT support and strong communication skills. This is an opportunity to gain experience in a fast-paced IT environment.

Benefits

Immediate start

Opportunity to gain experience in a fast-paced IT environment

Supportive team and structured onboarding

Qualifications

• Previous experience in a first-line IT support or helpdesk role.
• Strong communication and problem-solving skills.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Log, diagnose, and resolve technical issues.
• Provide support for hardware, software, and basic networking issues.
• Deliver excellent customer service and ensure timely resolution of incidents.

Skills

Communication skills

Problem-solving skills

Familiarity with Windows OS

Knowledge of Office 365

Basic networking principles

Job description

Overview

IT Helpdesk - First Line Support (3-Month Contract)
Location: Basingstoke
Contract Length: 3 Months
Agency Advertised Role

We are currently recruiting for a First Line Support Technician to join a busy IT Helpdesk team on a 3-month contract based in Basingstoke.

Responsibilities

• Serve as the first point of contact for IT-related queries via phone, email, and ticketing system
• Log, diagnose, and resolve technical issues or escalate to second-line support when necessary
• Provide support for hardware, software, and basic networking issues
• Deliver excellent customer service and ensure timely resolution of incidents

Requirements

• Previous experience in a first-line IT support or helpdesk role
• Strong communication and problem-solving skills
• Familiarity with Windows OS, Office 365, and basic networking principles
• Ability to work independently and manage multiple tasks effectively

What's on Offer

• Immediate start
• Opportunity to gain experience in a fast-paced IT environment
• Supportive team and structured onboarding

Company Information

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.