IT Support Technician

Syntax Consultancy Ltd; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established IT services company in Derby is seeking an IT Support Technician to provide technical support to clients across the Midlands. The role involves troubleshooting, system monitoring, and customer site visits. The ideal candidate will have experience in 1st/2nd line support, a full UK driving licence, and strong soft skills. This position offers a salary of up to £30,000 plus benefits including healthcare and training support.

Benefits

Salary up to £30k

Pension

Healthcare

28 days holiday

Support to gain IT accreditations

Qualifications

• Experience in providing 1st/2nd line IT support.
• Full UK Driving Licence is essential.
• Technical understanding of DHCP, DNS, and Group Policies.

Responsibilities

• Provide day-to-day IT tech support to clients across the midlands.
• Log and manage actions via the IT helpdesk.
• Ensure maximum service availability through incident management.

Skills

Remote IT tech support

Problem solving

Attention to detail

Strong customer service skills

Tools

Windows Server

Active Directory (AD)

Office 365

Job description

IT Support Technician
Derby
Permanent
to £30,000 (DOE)

IT Support Technician needed for a permanent role in Derby. Providing day-to-day IT tech support to clients across the midlands.

A chance to join an established IT Services business with a proven track record spanning 20+ years. Start ASAP in Nov/Dec 2025.

Benefits include - Salary to £30k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.

Key skills, experience + tasks:

• Providing remote IT tech support for a range of customers to 1st/2nd line level.
• Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
• System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
• IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
• Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
• Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
• Full UK Driving Licence is essential.