IT Support Technician

Home Bargains; Amesbury; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading discount retailer in the UK is seeking a Support Technician to join their IT Support team. The role involves providing technical support across various business areas, including hardware and software troubleshooting. Candidates should possess experience in network security, effective communication skills, and a customer-focused attitude. This full-time position offers a salary of £33,000 - £37,808 annually, along with benefits like a pension scheme and store discounts.

Benefits

28 days annual leave, increasing to 33 after 5 years

Contributable company pension scheme

10% store discount

Death in Service Benefit

Long service recognition scheme

Qualifications

• Experience in network security and infrastructure management.
• Knowledge of ERP systems, especially AS400.
• Ability to communicate with third-party IT service providers.

Responsibilities

• Diagnose and resolve hardware/software issues.
• Install and configure Windows and Citrix systems.
• Maintain confidentiality in compliance with GDPR.

Skills

Network security & infrastructure

Customer focus

Effective communication

Problem solving

Planning and organizing

Tools

AS400

Windows

Citrix

Service Desk Plus

Job description

We have a fantastic opportunity to join our IT Support team as a Support Technician where you will have the chance to work with all areas of the business including our stores across the U.K. and distribution centres.

Our IT Department are at the heart of the business and we wouldn't be where we are today without the robust systems and infrastructure built and maintained by the team. The Support team work on a busy and fast paced helpdesk and are responsible for providing technical support to our colleagues in various business areas with both hardware and software components. You will support remotely, over the phone and occasionally carry out site visits as necessary.

We are looking for someone with a 'can do' attitude, the determination to see a job through to resolution to the highest standard and is a confident communicator. For the successful candidate it really is an exciting time to join a team who are consistently discovering newer ways to work efficiently and boost our productivity, with innovation at the forefront of their mind.

Package

• £33,000 - £37,808 per annum (DOE)
• Permanent
• 37.50 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Low-cost voluntary insured health cash plans and cancer cover

Job Overview

• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)
• Install, configure and support systems such as Windows, Citrix and AS400
• Ensure security and privacy is kept to and in accordance to CISO advisories
• Retail interfaces
• Backups
• Report service requests and incidents using Service Desk Plus application ensuring these are resolved in a timely fashion and to the agreed SLA’s
• Liaise with third party vendors
• Maintenance of confidentiality of information in compliance with General Data Protection Regulation (GDPR) including the development and maintenance of information management and record-keeping systems related to areas of responsibility
• Contribute to the continuous improvement of internal systems and practices
• Other duties in accordance with role and within remit of skill base

Minimum Criteria To Apply

• Experience and knowledge of network security & infrastructure, ERP (preferred AS400), desktop systems and applications, mobile device management
• Experience of dealing with technical teams.
• Experience of dealing and communicating with 3rd party IT service providers
• Experience of implementing business improvement initiative
• Be able to communicate effectively
• Be customer focused
• Planning organising
• Analysis & problem solving

About The Company

TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.

Having started more than 40 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 580 stores we have over 4.5 million customers each week.

With plans to increase our store portfolio to 900 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!