IT Support Technician

Navitas; Abingdon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading education and training organisation is seeking an IT Support Technician to provide high-quality IT support across various functions. This role involves troubleshooting hardware and software issues, maintaining systems, and ensuring user satisfaction. Ideal candidates will have relevant qualifications and experience in a Microsoft environment. The position offers a competitive salary, generous holidays, and opportunities for professional development in a supportive team environment.

Benefits

Competitive salary package

Generous holiday entitlement

Contributory pension scheme

Professional development opportunities

Supportive team environment

Qualifications

• Higher Education qualification(s) in IT or equivalent professional experience.
• Proven experience providing desktop support in a Microsoft environment.
• Knowledge of automated imaging software and SOE deployment.

Responsibilities

• Deliver high-quality IT support across multiple business units and functions.
• Troubleshoot hardware and software issues.
• Maintain systems and ensure seamless user experiences.

Skills

Desktop support

Problem-solving

Remote desktop support

Microsoft Office

Active Directory

Intune

Education

Higher Education qualification in IT

Tools

Automated imaging software

Service Desk software

Job description

Are you passionate about technology and eager to support innovative organisations? Do you thrive in dynamic environments where your problem‑solving skills can shine? Are you looking for a rewarding role where you can make a real difference in a thriving educational setting?

We are currently seeking an IT Support Technician to join our team – imagine yourself working in a forward‑thinking organisation that values your expertise and fosters professional growth!

Hours of Work: 37.5 per week – hybrid/remote

Role Overview

The IT Support Technician will be responsible for delivering high‑quality IT support across multiple business units and functions. From troubleshooting hardware and software issues to maintaining systems and ensuring seamless user experiences, you will be vital in supporting our educational programmes and administrative operations. Support will be provided both locally and remotely, including on‑site visits within the UK and Europe when needed to keep our technology running smoothly.

Responsibilities

Deliver high‑quality IT support across multiple business units and functions, troubleshoot hardware and software issues, maintain systems, ensure seamless user experiences, and provide support both locally and remotely, including on‑site visits in the UK and Europe when required.

Requirements

• Higher Education qualification(s) in IT or related fields, or equivalent professional experience
• Proven experience providing desktop support within a Microsoft environment, including Windows, Office, SaaS applications, printing, and telephony
• Knowledge of automated imaging software and SOE deployment
• Experience with Active Directory, Intune and/or related management tools
• Excellent problem‑solving skills with the ability to work independently, often remotely, using remote desktop and Service Desk software

Benefits

• Competitive salary package
• Generous holiday entitlement with bank holidays included
• Contributory pension scheme
• Excellent opportunities for professional development
• Supportive team environment promoting work‑life balance

About the Organisation

At Navitas, we are a leading organisation within the Education and Training sector, dedicated to delivering world‑class academic and professional development opportunities. Our IT team plays a crucial role in supporting our mission by providing innovative solutions, reliable systems, and exceptional support to staff and students alike. We are committed to excellence and foster a collaborative environment where technology empowers educational success.

Next Steps

If you think you are suitable for this IT Support Technician role and want to be part of a passionate team shaping the future of education, don’t miss this exciting opportunity! Apply now and take the next step in your career with us.