IT Support Technican

Ascent People Ltd; West Midlands Combined Authority; On-site; GBP 25,000 - 28,000; Full time

Job summary

Ascent People Ltd is seeking an IT Support Technician to join a leading hospitality group during a growth phase. This role involves providing 1st and 2nd level IT support, managing IT assets, and enhancing user experience. The ideal candidate will have at least 2 years of IT support experience and strong knowledge of relevant technologies.

Benefits

Comprehensive development program

Dynamic, fast-paced environment

Opportunity to shape IT operations

Qualifications

• 2+ years IT support experience required.
• Strong knowledge of Windows, Office 365 and mobile device management.
• Experience with Active Directory, Azure AD, MFA, and Intune.

Responsibilities

• Deliver hands-on IT support and hardware/software deployment.
• Manage device lifecycle and maintain Active Directory.
• Coordinate with external IT vendors.

Skills

IT support experience

Windows

Office 365

Mobile device management

Active Directory

Network troubleshooting

ITIL certification

Job description

IT Support Technican

Location:

West Midlands

Industry:

IT

Salary:

£25000 - £28000 per annum + Bonus + Benefits

Posted:

28/10/2024

Description

IT Technician, Sutton Coldfield

As a leading Hospitality Group Named in 2024’s Top 30 Best Places to Work and Best Employer awards, our client is expanding their internal IT capabilities during a major growth phase.

Role Overview: New position reporting to IT Manager, providing on-site 1st and 2nd level IT support while helping transition more services in-house. Key focus on user support and project delivery.

Key Responsibilities as an IT Support Technician:

* Deliver hands-on IT support and hardware/software deployment
* Manage device lifecycle including PCs, mobile devices, and peripherals
* Maintain Active Directory (cloud and on-premise) and user administration
* Coordinate with external IT vendors
* Support IT projects and system improvements
* Maintain asset inventory and documentation

Required Skills:

* 2+ years IT support experience
* Strong knowledge of Windows, Office 365, and mobile device management
* Experience with Active Directory, Azure AD, MFA, and Intune
* Network troubleshooting fundamentals (TCP/IP, DNS, DHCP)
* Familiarity with monitoring and ticketing systems
* ITIL certification beneficial

As an IT Support Technician you will receive:

* Comprehensive development program including mentoring and online learning
* Dynamic, fast-paced environment
* Proven track record of employee satisfaction
* Opportunity to shape growing IT operations

This is an onsite role, 5 days a week.

Please send your CV for immediate consideration.

Ascent People is acting as an employment agency for this vacancy and applicants from all ages and background’s will be considered.

Recruiter:

Nadine Bramley

Phone: [phone]
Email: [e-mail] My Social