IT Support Officer – 5440

Clear IT Recruitment Limited; Croydon; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is looking for an IT Support Officer to provide essential support in their Croydon office. This role involves being the first point of contact for internal users, assisting with applications, hardware, and basic networks. You will troubleshoot IT issues, create user guides, and maintain the helpdesk to ensure smooth operations. This position is ideal for someone with a customer-first mindset who enjoys problem-solving and has strong communication skills. Join a dynamic team and contribute to a supportive environment where your efforts will enhance user experience and operational efficiency.

Qualifications

• 1+ years in 1st or 2nd line desktop and phone support.
• Strong communication skills for user guides and SOPs.

Responsibilities

• Serve as the first point of contact for IT support.
• Troubleshoot and resolve IT issues efficiently.
• Train staff and maintain the helpdesk operations.

Skills

Customer service mindset

Troubleshooting

Written communication

Verbal communication

Education

1 year experience in IT support

Tools

Microsoft Office

NHS clinical applications

Job description

Our client is seeking an IT Support Officer/ 1st Line Support Officer to join them in their Croydon office.

General Responsibilities:

1. Be the first point of contact for internal users, providing support for applications, hardware, and basic networks.
2. Assist senior and VIP users with NHS clinical applications, Microsoft packages, and other tools.
3. Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to users.
4. Create and distribute Standard Operating Procedures (SOPs) to guide users and streamline support.
5. Keep the knowledge base up to date with relevant information, ensuring it’s current and useful.
6. Provide training and support to staff and managers, helping them stay on top of new systems and processes.
7. Train and advise junior team members, supporting their development.
8. Maintain the helpdesk to ensure issues are logged, tracked, and resolved in a timely manner.

Experience Desired:

1. At least 1 year in 1st or 2nd line desktop and phone support, including hardware and basic networks.
2. A customer-first mindset with the ability to connect with and support users at all levels.
3. You enjoy troubleshooting and can break down technical issues into clear, manageable steps.
4. Strong written and verbal communication skills, especially when creating user guides, SOPs, and knowledge base updates.
5. Ability to maintain the helpdesk and ensure smooth, efficient operation.

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Contact/Further Information

If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.

Job Title: IT Support Officer - 5440
Job Reference: 5440

Contact

Start Rite Business Centre
Broadland Business Park
Peachman Way.
Norwich.
NR7 0WF