IT Support Engineer — Proactive Tech & User Champion

Heart of England Society; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community-focused organisation is seeking an experienced IT Support Engineer to join their team. This hands-on role involves maintaining IT systems, resolving technical issues, and ensuring smooth operations. Candidates must have proven IT support experience, a strong technical foundation, and excellent problem-solving skills. In return, the company offers competitive salary, career development opportunities, and a supportive working environment where your contribution has a real impact.

Benefits

Competitive salary

Opportunities for professional development

Supportive working environment

Qualifications

• Proven experience in IT support and troubleshooting within a professional environment.
• Strong working knowledge of essential IT systems and software.
• Excellent problem-solving skills and able to communicate technical information clearly.

Responsibilities

• Provide face-to-face and remote support to colleagues.
• Install, configure and maintain computer hardware and software.
• Monitor and maintain computer systems, servers, and networks.

Skills

IT support experience

Problem-solving

Communication skills

Organisational skills

Education

5 GCSEs including Maths and English

Tools

Windows Server 2022

Microsoft 365

Active Directory

Windows desktop operating systems

Break/fix hardware support

Job description

A community-focused organisation is seeking an experienced IT Support Engineer to join their team. This hands-on role involves maintaining IT systems, resolving technical issues, and ensuring smooth operations. Candidates must have proven IT support experience, a strong technical foundation, and excellent problem-solving skills. In return, the company offers competitive salary, career development opportunities, and a supportive working environment where your contribution has a real impact.