IT Support Engineer (Level 1/2)

Experis - ManpowerGroup; Royal Leamington Spa; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer (Level 1/2) for a 3-month contract based in Leamington Spa. The role involves providing technical support in a collaborative environment, addressing hardware and software issues, and supporting Microsoft 365 administration. Candidates should have prior IT support experience and strong communication skills. The position offers £175-£200 per day, with an urgent start required on February 2nd. This fully onsite role is ideal for proactive individuals who thrive in team settings.

Qualifications

• Prior Level 1/2 IT support experience required.
• Confidence in troubleshooting hardware and software issues.
• Ability to work effectively in a small on-site team.

Responsibilities

• Deliver daily support across various IT equipment.
• Resolve support tickets and escalate if necessary.
• Support Microsoft 365 administration and basic Windows Server tasks.
• Complete onboarding tasks for new starters.

Skills

Troubleshooting hardware and software issues

Hands-on knowledge of Microsoft 365

Basic networking understanding

Strong communication skills

Proactive and organized

Job description

IT Support Engineer (Level 1/2) - 3‑Month Contract - Outside IR35 - £175-£200/day

Location: Onsite, Leamington Spa
Contract Length: 3 months (with potential extension)
Start Date: Urgent turnaround - ideally starting 2nd February
IR35: Outside IR35
Working Pattern: 5 days per week onsite

About the Role

We're urgently seeking an experienced IT Support Engineer (Level 1/2) to provide hands‑on technical support within a fast‑paced, collaborative environment. You will act as the first point of contact for users, ensuring issues are resolved quickly and systems remain stable. This is a great fit for someone who enjoys varied workloads, autonomy, and direct interaction with end‑users.

What You'll Be Doing

• Delivering daily support across desktops, laptops, mobile devices, printers, and peripherals
• Handling and resolving support tickets, escalating to Level 3 where required
• Installing and configuring IT equipment and peripherals
• Supporting Microsoft 365 administration and basic Windows Server tasks
• Completing onboarding tasks for new starters, including account creation and workstation setup
• Monitoring systems and ensuring smooth IT operations
• Documenting fixes and contributing to internal knowledge articles
• Supporting basic networking (Wi‑Fi, DNS, DHCP)
• Assisting with building‑related systems such as CCTV, heating, and security

What We're Looking For

• Prior Level 1/2 IT support experience
• Confident troubleshooting hardware and software issues
• Hands‑on knowledge of Microsoft 365 and Windows environments
• Basic networking understandingStrong communication skills with a calm, customer‑focused approach
• Someone proactive, organised, and able to work effectively in a small on‑site team

Why This Contract?

• Urgent requirement with a target start of 2nd February
• £175-£200/day, depending on experience
• 5 days a week fully onsite, working closely with a supportive IT function
• Varied technical exposure and meaningful day‑to‑day impact

How to Apply

If you're available at short notice and can commit to 5 days onsite in Leamington Spa, please submit your CV along with your earliest availability.