IT Support Engineer Apprentice

QA Apprenticeships; Southampton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading apprenticeship provider is offering an IT Apprenticeship in Southampton. This position involves managing the IT helpdesk, resolving support requests, and maintaining high customer satisfaction. Candidates should have knowledge of hardware and software, excellent customer care abilities, and hold 3 GCSEs. Benefits include skill development and opportunities for permanent employment. Apply now and launch your career in the IT sector!

Benefits

Great exposure to develop skills

Bonuses throughout the year

Opportunity to attend business events

Regular learning opportunities

Reimbursed expenses

Responsibilities

• Manage the day-to-day running of the IT helpdesk.
• Create and resolve IT support tickets for customers.
• Resolve 2nd and 3rd line IT support requests.
• Maintain a high level of customer satisfaction.
• Perform maintenance tasks for servers and workstations remotely.

Skills

Knowledge of hardware and software

Experience with LAN / WAN networks

Experience with Mac systems

Excellent customer care ability

Ability to listen to feedback

Positive attitude

Education

3 GCSEs at grades 4 (A-C)

GCSE Maths and English at grades 3 (D or above)

Job description

Employer description

Birak IT is here to help start ups and small businesses in Hampshire. We’re not focused on global domination. We are focused on bringing the best IT systems at small business budgets and we have IT systems that are reliable.

Responsibilities

• Be involved in the day-to-day running and management of the IT helpdesk
• Provision and maintain managed services
• Create and resolve IT support tickets for customers
• Resolve 2nd and 3rd line IT support requests
• Resolve 2nd and 3rd line server related issues
• Maintain a high level of customer satisfaction
• Perform maintenance tasks for servers and workstations remotely
• Manage projects relating to experience
• Provide IT support out of hours for project work
• Working with teams to streamline processes for the business and to our customers
• Aid future team members with our documentation as we process tasks / projects to maximise efficiencies
• Strong financial acumen and be able to execute and deliver on sales & budgets
• Administration tasks around back end office and help with lead generation

Required skills

• Ideally good knowledge of hardware and software; Experience with LAN / WAN networks is beneficial
• Some experience with Mac systems is beneficial
• Interest in new technology such as latest Graphics / CPU hardware
• Friendly and welcoming with excellent customer care ability
• Positive attitude
• Ability to listen to feedback and problem solve
• Driving licence and own vehicle is essential

Entry requirements

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Benefits

• Great exposure to help push your skill set to the limit
• Bonuses throughout the year
• Opportunity to attend business events
• Regular L&D opportunities
• Expenses

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Key Skills

Engineering Support, Law Enforcement, ABB, Information Security, Adobe Dreamweaver, Data Analysis

Working hours

35 hours per week

Employment Type

Trainee

Experience

years

Vacancy

1