IT Support Engineer

AerFin; Manor Royal; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading aviation company based in Crawley is seeking an IT Support Engineer. This role involves managing core IT infrastructure and providing support to employees. The ideal candidate should have over 5 years of IT support experience, strong problem-solving skills, and proficiency in Active Directory. The position offers a discretionary bonus, flexible working, and healthcare options, matching competitive salaries. Join a global team focused on delivering exceptional IT services.

Benefits

Discretionary Bonus Scheme (10%)

Volunteering Leave

Life Assurance

Pension Scheme

Flexible working

Employee Assistance Program (EAP)

Healthcare Scheme

27 days annual leave with options to buy/sell days

Electric Vehicle Leasing Scheme

Qualifications

• 5+ years of IT support or infrastructure experience.
• Strong knowledge of Active Directory, Entra ID.
• Proficiency in Windows configuration and troubleshooting.

Responsibilities

• First point of contact for IT support requests.
• Support Windows applications, peripherals, Microsoft 365.
• Manage onboarding/offboarding: laptop setup, accounts, access rights.

Skills

IT support experience

Infrastructure management

Active Directory

Problem-solving

Documentation skills

Communication skills

Tools

Windows

Intune

VPN

Quantum ERP

Job description

Permanent – Full time – Salary: competitive, based on experience -Location: Crawley

About AerFin

AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.

About the Role

We’re looking for an IT Support Engineer with hands‑on experience in IT support and infrastructure. You’ll ensure the reliability, security, and efficiency of our IT systems while providing excellent support to employees in our Gatwick office.

As part of a global team (UK HQ and Miami), you’ll manage core IT infrastructure, resolve technical issues, and assist with projects and upgrades. While focused on infrastructure, you’ll also support business systems and applications as needed.

If you are a technically skilled IT professional with a strong infrastructure background, thrive on solving complex technical challenges, are a proactive, customer-focused team player who can balance IT operations with project work, then we’d love to hear from you.

This role is based on site at our Crawley office, five days per week. The successful candidate will also participate in an out-of-hours on-call rota, for which additional compensation is provided.

Key Responsibilities

• First point of contact for IT support requests (email, IM, phone, in person).
• Support Windows applications, peripherals, Microsoft 365, and Teams.
• Manage onboarding/offboarding: laptop setup, accounts, access rights, licenses.
• Administer user accounts and access controls (Active Directory / Entra ID).
• Manage and troubleshoot endpoint management solutions (Intune / Threatlocker).
• Configure VPN, Wi‑Fi, LAN, DNS, DHCP; assist with firewall, switch configuration and security improvements.
• Collaborate on global IT projects, migrations, and upgrades and security implementations
• Develop and use basic automation scripts (PowerShell).
• Provide first‑line support for our ERP application (Quantum).
• Escalate ERP‑related issues within the IT & Transformation Team and help differentiate between IT infrastructure and application‑level issues.
• Maintain documentation of IT procedures, support tickets, and solutions.

Ideally, you have:

• 5+ years of IT support or IT infrastructure experience.
• Strong demonstrable knowledge of Active Directory, Entra ID.
• Proficiency in Windows configuration and troubleshooting.
• Experience with endpoint management tools (e.g., Intune, Threatlocker).
• Networking fundamentals: IP addressing, DNS, DHCP, VPN, Wi‑Fi troubleshooting.
• Experience in system upgrades, migrations, and IT security practices.
• Excellent problem‑solving, documentation and communication skills.

In return we offer:

• Discretionary Bonus Scheme (10%)
• Volunteering Leave
• Life Assurance
• Pension Scheme
• Flexible working, ability to work between home and the office
• Employee Assistance Program (EAP)
• Healthcare Scheme
• 27 days of annual with an option to buy or sell an additional 5 days per year
• Electric Vehicle Leasing Scheme
• Social events and much more

We're actively reviewing applications and conducting interviews regularly. To ensure your consideration, please submit your application early. Please note, we reserve the right to close this vacancy once a suitable candidate is found, so don't delay in sending your CV today for immediate consideration.

AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.

(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)