IT Support Engineer

Motorway; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A progressive online car marketplace in London is seeking an IT Support Engineer to provide essential technical support for over 500 team members. This role entails managing the IT lifecycle, troubleshooting issues, and implementing system improvements in a cloud-first environment. The candidate should have 1-2 years of experience and a passion for technology.

Qualifications

• 1-2 years of hands-on experience in IT support or helpdesk.
• Strong ability to troubleshoot and resolve issues.
• Exceptional communication skills to aid colleagues.

Responsibilities

• Provide friendly technical support to the entire team.
• Troubleshoot and resolve technical issues efficiently.
• Suggest and implement improvements to IT systems.
• Balance daily support tasks with long-term IT projects.
• Explore and develop technical skills continuously.

Skills

Technical support

Troubleshooting

Excellent communication

Interpersonal skills

Collaboration

Tools

Google Workspace

Jamf

Intune

Service desk ticketing software

Job description

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.

Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.

About the role:

As an IT Support Engineer, you'll be the friendly and knowledgeable face of IT, providing the essential support that keeps our 500+ team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.

Key Responsibilities:

• Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.

• Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.

• Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.

• Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.

• Take initiative to continuously explore, learn, and develop your technical skills and experience.

Requirements:

• 1-2 years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.

• A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.

• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.

• Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:

  • Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.

  • Infrastructure & Tools: Basic networking, AV systems, cloud telephony, and service desk ticketing software.

• A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.

• A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements