IT Support Engineer

REED Specialist Recruitment; Larne; On-site; GBP 35,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Engineer in Larne offering a salary of approximately £35,000. The role involves providing technical support, maintaining IT documentation, and supporting a variety of technologies including Windows and Microsoft applications. Candidates should have a good understanding of troubleshooting in a networked PC environment. Opportunities for afterhours support and participation in IT projects will be available.

Qualifications

• Experience in hardware and software diagnostic/troubleshooting within a networked PC environment.
• Competent working knowledge of PCs.
• Knowledge of Windows 11 and servers.

Responsibilities

• Provide technical support and service restoration.
• Install, configure, and support Windows Workstations and other devices.
• Maintain and operate internal Helpdesk system.

Skills

2nd line support

desktop support

technical support

Tools

Windows Operating System

Microsoft Office 365

Job description

Overview

IT Support Engineer - Full Time - Larne c£35,000

REED Technology Belfast are delighted to partner with our client, an industry leader in manufacturing, who due to continued growth and expansion are seeking to recruit a IT Support Engineer to join their team. The successful candidate will provide technical assistance in resolving IT-related problems/issues/requests primarily for employees of the organisation. Perform a range of tasks including technical support, analysis, installation, testing, maintenance and training under the direction of IT Management.

Responsibilities

• Primarily responsible for providing technical support and service restoration. Receiving and opening trouble tickets, communicate with and help associates to resolve their IT-related issues, problems, and requests, demonstrating good service quality
• Maintain inventory and conduct asset management.
• Install, fully configure and support Windows Workstations, servers, laptops, mobile devices.
• Answer questions and resolve problems in Microsoft suite of applications.
• Develop and maintain IT-related documentation.
• Responsible for maintaining and promoting an on-going and effective rapport with customers, and peers.
• LAN/WAN - patch cord moves/additions as required, VLAN assignment.
• Installation and troubleshooting of peripheral IT hardware - printers, scanners etc.
• Maintain and operate internal Helpdesk system.
• Any other duties as may be reasonably required by your manager from time to time.
• Participate in IT projects such as system upgrades, migrations, and rollouts
• Participate in afterhours support work as agreed with line manager.

Essential Criteria

• Some experience in applying own hardware and software diagnostic/troubleshooting skills within a networked PC environment
• Competent working knowledge of PCs
• Competent working knowledge of the Windows Operating System with a familiarity of some or all of the following technologies: Windows 11, Windows server, Microsoft Office 365, Browsers, Local Account Management, Installs and removals, Command line, System Management Tools.
• Competent working knowledge of PC installations & repair of same

If this is the role for you and you would like to find out more about the organisation, job details and benefits on offer, please contact Niall Lennon for a confidential discussion

Skills

• 2nd line support
• desktop support
• technical support