IT Support Engineer

Recruit 2 You; East Midlands; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading Managed Service Provider in the East Midlands is seeking an IT Support Engineer to deliver exceptional technical support. This role involves remote helpdesk assistance and onsite support for SME clients. Candidates should have a minimum of 3 years' experience in IT support, strong communication skills, and a full UK driving licence. Offering a competitive salary of £30,000-£36,000, this position provides a performance-based bonus, private healthcare, and opportunities for career development.

Benefits

Competitive salary

Performance-based bonus

Private healthcare

23 days' holiday + bank holidays

Career development opportunities

Qualifications

• Minimum 3 years' experience in a hands-on IT support role.
• Full UK driving licence and access to a vehicle.
• Strong communication and customer service skills.

Responsibilities

• Deliver remote technical support to customers via the IT helpdesk.
• Visit client sites to resolve IT service requests.
• Log, track, and manage actions through the helpdesk system.

Skills

Experience in IT support

Communication skills

Problem-solving ability

Customer service skills

Attention to detail

Job description

Are you an experienced IT Support Engineer looking for a varied role where no two days are the same? We're working with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You'll join a collaborative and growing team providing both remote and onsite technical support to customers, ensuring systems run smoothly and efficiently.

Key Responsibilities for IT Support Engineer

• Deliver remote technical support to customers via the IT helpdesk
• Visit client sites to resolve IT service requests and provide hands-on support
• Log, track, and manage all actions through the helpdesk system
• Prioritise and manage your workload to deliver the best possible customer service
• Proactively monitor systems, manage faults, and ensure maximum uptime
• Support core IT processes including starter/leaver setup, asset tracking, and service provisioning

IT Support Engineer Required Skills & Experience

• Minimum 3 years' experience in a hands-on IT support role
• Full UK driving licence and access to a vehicle
• Strong communication and customer service skills (both written and verbal)
• Excellent attention to detail and problem-solving ability
• Able to work well under pressure, both independently and as part of a team
• Genuine enthusiasm for IT and technology

Desirable Experience

• 2nd Line IT support background, ideally within an SME or MSP environment
• Networking knowledge - WAN/LAN/WLAN, routing, NAT, network diagnostics
• Windows Server (2019/2022/2025) - DHCP, DNS, Group Policy, RRAS
• Exchange Server (2019/2025) administration
• Microsoft 365 - Entra, Exchange, SharePoint, Defender, and related admin
• Experience with RMM tools and Service Desk Ticket Systems

What's on Offer

• Competitive salary (£30,000-£36,000, with flexibility for exceptional candidates)
• Performance-based bonus scheme
• Private healthcare
• 23 days' holiday + bank holidays
• Regular team building events
• Career development within a supportive and forward-thinking environment

This role will involve a mix of onsite work, office-based tasks, and collaboration with other engineers, so a flexible, proactive approach is key.

If you’re ready to take the next step in your IT career with a company that values expertise, reliability, and customer care apply today!

IND - PERM