IT Support Engineer

Reed; Belfast; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading IT Managed Service Provider in Belfast is seeking an IT Support Engineer to provide essential support in a Windows-based environment. The ideal candidate will have strong M365 knowledge and a proven ability to deliver excellent customer service. This role offers a chance to improve skills in a small team with close access to clients and supports career growth opportunities within the organization.

Benefits

Opportunity to improve skills

Support towards Microsoft accreditations

Potential career paths into account management

Qualifications

• Proven ability to deliver excellent customer service.
• Strong working knowledge of M365 (Identity, Intune) and Secure Modern Office.
• Experience with Windows Server Administration including Active Directory, DNS, DHCP.
• Excellent communication skills, capable of describing problems.

Responsibilities

• Deskside support in a professional and presentable manner.
• Support Windows-based environment and manage IT inventory.
• Update and generate operational instructions and user guides.

Skills

Excellent customer service

M365 knowledge

Windows Server Administration

Communication skills

Documentation discipline

Team orientation

Tools

Azure IaaS

VMware

Veeam

Citrix

Aruba Networking

Sophos FW

Job description

IT Support Engineer

• Annual Salary: £30,000 - £35,000 DOE
• Location: Belfast
• Job Type: Full-time

Overview

We are excited to offer an opportunity for an IT Support Engineer to join a leading IT Managed Service Provider based in Belfast. This role is ideal for someone passionate about providing IT solutions and eager to engage in a variety of projects across Northern Ireland. As part of our team, you will support existing infrastructure and consult on network security, productivity, and M365 solutions.

Day-to-day responsibilities

• Deskside support, highly professional, polite and presentable.
• Support Windows-based environment with a handful of LOB apps, printing, mobiles, access systems, meeting rooms.
• Update and generate operational instructions and user guides.
• Manage IT inventory, new starts, leavers.
• Sole IT representative on site, but with escalation to team as required.
• Can be trusted to work with minimal supervision.

Required Skills & Qualifications

• Proven ability to deliver excellent customer service.
• Strong working knowledge of M365 (Identity, Intune) and Secure Modern Office.
• Experience with Windows Server Administration including Active Directory, DNS, DHCP, File & Print.
• Familiarity with Windows Desktop rollout and support.
• Excellent communication skills, capable of describing problems and working through solutions.
• Good documentation discipline and ability to follow and improve SOPs and policies.
• Team-oriented, with a willingness to ask for help and share knowledge.

Desirable

• M365 certification.
• Experience in an MSP environment, familiar with PSA ticketing and working with multiple clients.
• Knowledge of Azure IaaS, VMware, Veeam, Citrix, Aruba Networking, Sophos FW, Teams Voice, and vulnerability management.

Benefits

• Opportunity to improve skills in a small team with close access to clients.
• Support to work towards Microsoft accreditations.
• Potential career paths into account management or enterprise infrastructure teams.

This is an excellent opportunity within a fantastic, growing organisation. If you meet the above criteria and are looking for a challenging yet rewarding role, we want to hear from you.

To apply for this IT Support Engineer position, please submit your CV detailing your relevant experience.