IT Support Apprentice

Bluetree Group; Rotherham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading online printing company in Rotherham is seeking a motivated IT Support Apprentice. This full-time, office-based role offers the chance to learn about technical issues and IT support while working towards recognized qualifications. Candidates should have knowledge of Windows, excellent communication skills, and the ability to solve problems. The position offers an apprenticeship wage of £8.00/hr, with eligibility for pay review after 12 months and opportunities for career development.

Benefits

Health Cash Plan

Enhanced maternity, paternity and adoption packages

22 days annual leave

Access to discounts via Bluetree Rewards

Cycle to Work scheme

Free fruit, snacks, and beverages in canteen

Free onsite parking

Qualifications

• Knowledge of Windows Operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, ability to work with people from across the business.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• User Creation
• System Backups
• Problem Solving
• PC/Laptop building/installing
• Helpdesk Ticket Resolution
• Documentation
• Cyber Security
• Patching

Skills

Knowledge of Windows Operating systems

Strong troubleshooting and problem-solving skills

Excellent communication skills

Ability to work independently

Education

Relevant Certifications (e.g. Microsoft certified, ITIL, CompTIA)

Job description

We’re looking for a motivated and enthusiastic individual to join our IT team as an entry level IT Support Apprentice, you will learn all there is to know about resolving technical issues, providing support, and contributing to ongoing IT projects. This role involves supporting the business with all aspects of IT support and IT infrastructure to ensure operational effectiveness.

This is an exciting opportunity for someone at the beginning of their IT career, with a passion for technology, to gain hands‑on experience while working towards a recognised qualification, it is a full‑time position with the successful completion of the apprenticeship.

About the position:

• This position is office based 5 days a week at our office in Manvers, Rotherham
• Paid at £8.00/hr (Apprenticeship Rate – 2025). Eligible for pay review after 12 months, based on age and training progression
• Monday to Friday 9am to 5.30pm
• Weekly pay, every Friday
  

The Role:

• User Creation
• System Backups
• Problem Solving
• PC/Laptop building/installing
• Helpdesk Ticket Resolution
• Documentation
• Cyber Security
• Patching

Essential Skills:

• Knowledge of Windows Operating systems
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills, ability to work with people from across the business.
• Ability to work independently and manage multiple tasks effective
  

Desirable Skills:

• Relevant Certifications (e.g. Microsoft certified, ITIL, CompTIA)
• Knowledge of Linux systems and environments
• Experience in cybersecurity protocols and tools

Why Join the Bluetree Team?

At Bluetree Group, we don’t just print; we innovate. We believe in investing in the people who make our success possible. Here’s how we look after you:

• Health First: Access to a marketing leading Health Cash Plan and comprehensive wellbeing support, including onsite training and access to free external support.
• Family Support: Enhanced maternity, paternity and adoption packages to support your life outside of work.
• Rest & Recharge: 22 days annual leave (plus Bank Holidays), with a "Length of Service" program that earns you more days the longer you stay.

• Social: From regular team socials to our legendary annual Summer and Christmas Parties, plus biennial Long Service celebrations; we know how to celebrate success.
• Financial Wellness: Enrolment in our company pension scheme.
• Rewards: Access to various discounts via Bluetree Rewards, weekend break giveaways, and long‑service gifts to mark your milestones, starting from year 1!

• Career Development: We champion personal development with a wide range of internal and external training opportunities available.
• Fitness: Save on a new bike with our Cycle to Work scheme, or join or weekly football team to burn off some steam!
• Daily Comforts: Fuel your day with free fruit, snacks, and beverages in our modern canteen.
• Easy Commute: Free onsite parking at our state‑of‑the‑art facility. We are also ideally located for public transport, just minutes from Mexborough, Swinton, and Wombwell train stations.

About Bluetree Group

We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK’s largest online printer. Based in Wath Upon Dearne (conveniently located near Sheffield, Rotherham, Barnsley, and Doncaster), our 165,000 sq. ft. facility is the heart of our operation. From the moment you walk through our doors, you’ll realize that our people are central to everything we do.

Ready to grow with us?

We look forward to welcoming you to our team and helping you build a bright future with Bluetree.