IT Support Apprentice

QA; Coatbridge; On-site; GBP 24,000; Full time

Job summary

A training provider is looking for an IT Support Apprentice in Coatbridge. In this role, you will manage incidents, assess customer queries directly, and deliver high-quality customer service. The ideal candidate should have a basic understanding of IT and a strong willingness to learn. This apprenticeship offers full training towards a nationally recognized IT qualification and the potential for a permanent position.

Benefits

Full training towards a nationally recognized IT qualification

On-the-job experience

Mentorship from experienced IT professionals

Qualifications

• Genuine interest in IT and technology.
• Basic knowledge of computers and operating systems.
• Eligible to complete an IT apprenticeship qualification.

Responsibilities

• End to end case management for incidents and requests.
• Directly assess and troubleshoot customer queries.
• Incident and problem management, capturing and categorizing incidents.

Skills

Good problem-solving skills

Communication skills

Ability to work well within a team

Job description

Why John G Russell?

The Russell Group is a privately owned company which predominantly offers a range of end-to-end supply chain services by road, rail and sea. They are looking for an IT Support Apprentice to join their team in Glasgow.

What's involved?

• End to end case management for incidents and requests
• Directly assess and troubleshoot customer queries with a view to directly resolving or facilitating a prompt resolution using third parties and colleagues where required
• Incident and problem management - capturing and categorise incidents, and recurring incidents with a view to reducing the volume of incidents overall
• Execute incident and problem management framework as instructed by the Service Delivery Manager
• Deliver exceptional levels of customer service to internal customers
• Strict adherence to internal ICT controls
• Monitor ICT Service Desk compliance issues, taking remedial action or escalating as needed

What do they need from you?

• A genuine interest in IT and technology
• Basic knowledge of computers, operating systems and common applications
• Good problem-solving and communication skills
• Willingness to learn and take direction
• Ability to work well within a team
• Eligible and committed to completing an IT apprenticeship qualification

Salary:

£24,000 per annum

Working hours:

40 hours per week, shifts to cover 6am - 6pm

Benefits:

• Full training and support towards a nationally recognised IT qualification
• On-the-job experience with real responsibility
• Mentorship from experienced IT professionals

Future prospects:

Possibility of permanent position within the IT department.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.