IT Support Analyst with Microsoft Technologies

Jas Gujral; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A technology services company in London is seeking an experienced IT Support Analyst to provide high-quality technical support using Microsoft Technologies. This role involves troubleshooting technical issues, managing network resources, and ensuring security compliance. The ideal candidate should have at least 3 years of relevant experience and possess excellent communication skills. The salary for this position ranges from £35K to £40K.

Qualifications

• Minimum of 3 years in a similar IT support role.
• Experience with troubleshooting technical issues.
• Familiarity with corporate environments.

Responsibilities

• Provide technical support using Zoho ManageEngine.
• Manage network, security, and compliance tasks.
• Engage with staff across the business.

Skills

Microsoft Windows Desktop

Microsoft cloud solutions

Active Directory

Network management

Cybersecurity

IT compliance (ITIL, GDPR, PCI/DSS)

Job description

Overview

IT Support Analyst with Microsoft Technologies

We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, and have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this.

You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting.

You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams.

You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities.

Technical Competencies

• Extensive experience of the Microsoft Windows Desktop essential
• A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable
• Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack
• Experience of network, printer, AV, UPS and Security hardware
• Experience of working within a Cybersecurity framework
• Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
• A good understanding of ISP solutions and connectivity requirements
• Wi-Fi solution experience & knowledge
• An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc.

Personal Attributes

• Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel
• Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure
• Disciplined, with the ability to prioritise
• Experience working with internal and external resources to achieve consistently excellent service level
• Ability and desire to expand with changing marketplace and technology
• Friendly, professional
• Passionate about Technology
• Recognises the importance of frequent and clear communication and documentation
• Courageous in the face of the unknown

This is an office based position.

The Client is based in Harrow.

The salary for this position is £35K - £40K.

Do send your CV to me in Word format along with your salary and notice period.