IT Specialist

FPMR Ltd; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A technology service provider in London is looking for a skilled IT Support Specialist to ensure reliable and user-friendly technology systems. Responsibilities include managing network infrastructure, providing user support, and maintaining cybersecurity protocols. The ideal candidate enjoys a dynamic work environment and has experience with cloud-based tools like Microsoft 365 and Google Workspace. Offering a salary up to £35,000 based on experience.

Qualifications

• Experience in managing high-speed internet connections and network performance.
• Ability to troubleshoot hardware and software issues.
• Knowledge of cybersecurity and access control systems.

Responsibilities

• Set up and maintain network infrastructure and user support systems.
• Monitor and troubleshoot network performance.
• Manage cloud-based systems and provide user tech training.

Skills

Network infrastructure management

User support

Cybersecurity protocols

Cloud-based system management

Tools

Microsoft 365

Google Workspace

Slack

Zoom

Job description

Overview

In this role, you'll support both internal staff and external clients (tenants) across multiple sites. Your key responsibility will be to ensure that all technology systems - from network infrastructure to day-to-day user support - are reliable, secure, and user-friendly.

This is a great opportunity for someone who enjoys a hands-on, dynamic environment and thrives on solving technical challenges that make a real impact on the day-to-day experience of workspace users.

Monday - Friday Role

Salary - Up To £35,000 depending on experience.

Responsibilities

• Set up and maintain high-speed internet connections, Wi-Fi, and network infrastructure.
• Monitor network performance and troubleshoot connectivity issues.
• Configure and manage routers, switches, firewalls, and access points.
• Ensure reliable and secure network access for members and staff.
• Set up and maintain workstations, printers, A/V equipment, and shared office technology.
• Provide helpdesk support for tenants and staff (e.g., password resets, hardware/software issues).
• Install, update, and troubleshoot operating systems and office software.

Security & Access Control

• Manage cybersecurity protocols (e.g., antivirus, firewalls, endpoint protection).
• Maintain and support access control systems (e.g., keycards, biometric scanners).
• Ensure secure guest Wi-Fi and tenant data privacy.

Systems Administration

• Manage cloud-based systems such as Microsoft 365, Google Workspace, Slack, Zoom, etc.
• Maintain internal communication platforms, booking systems, and CRM tools.
• Handle backups and disaster recovery planning.

User Support & Training

• Assist members with setting up devices or connecting to networks.
• Provide basic tech onboarding for new members and staff.
• Write and maintain documentation or FAQs for common tech issues.

Vendor & Service Provider Coordination

• Liaise with internet service providers and tech vendors for maintenance or upgrades.
• Manage relationships with A/V, printing, and IT equipment providers.

Tech Maintenance & Monitoring

• Regularly check and update firmware, software, and hardware.
• Monitor systems for issues using diagnostic tools or monitoring platforms.

IT Planning & Upgrades

• Recommend and implement new technologies to improve tenant experience.
• Plan for scalability as the co-working space expands (e.g., more users, more devices).
• Support hybrid or remote work technologies (e.g, video conferencing rooms).

If you have the relevant skills and experience for this role, please apply directly. We aim to respond to all suitable candidates within 2 weeks.