IT Software Analyst

Leicestershire Police; Leicester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public safety organization in Leicester is seeking a Software Analyst to ensure IT software reliability. The role involves managing software incidents, supporting IT components, and collaborating with stakeholders to gather data. Ideal candidates will have experience in software life cycle management and a focus on high-quality customer service. We encourage diverse applications to reflect the communities served.

Qualifications

• Experience of conducting software life cycle and configuration management.
• Experience of investigating and managing software and associated hardware incidents.
• Ability to provide a high-quality service to individuals and departments, managing customer expectations.

Responsibilities

• Responsible for the implementation, support and operation of IT software.
• Gather technical data from stakeholders.
• Manage problem related to IT software and hardware.

Skills

Software life cycle management

Incident management

Customer service

Job description

Overview

From incident to resolution, help drive IT reliability!

Working as our Software Analyst, you’ll be responsible for the availability of IT software related components, ensuring there is support for incidents. Resolving problems, investigating and identifying the root cause of any incidents and ensuring a high level of customer service.

What You’ll Be Doing

• Responsible for the implementation, support and operation of IT software and associated hardware components
• Working with stakeholders to gather technical data
• Responsible for problem management in relation to IT software and associated hardware components

The must haves

• Experience of conducting software life cycle and configuration management
• Experience of investigating and managing software and associated hardware incidents
• Ability to provide a high-quality service to individuals and departments, managing customer expectations

What’s Next

Please click APPLY to complete your application telling us how you meet the essential and desirable criteria by providing examples that highlight your skills and experience.

To support you with your application we’ve provided some application guidance and the recruitment process.

• Vacancy closes on 5th October 2025 at 23:55.

If you want a chat about how we can help you throughout the recruitment process and your career with us, get in touch with the Talent Acquisition Team: [e-mail].

To understand how you can make a difference visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.