IT Services Team Lead

Frontiers; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading research publisher in the UK is looking for an experienced IT Services Team Lead to oversee their IT support function. In this role, you'll ensure reliable and secure IT services while mentoring your team and managing hardware and software inventories. The ideal candidate has over 5 years of experience in IT services, excellent communication skills, and relevant IT certifications. You will play a critical role in driving technology improvements and contributing to key IT initiatives.

Benefits

4 additional wellbeing days

Access to learning platforms

Wellbeing initiatives

Volunteer days

Additional location-specific benefits

Qualifications

• 2+ years of experience leading a team.
• 5-8+ years of experience in IT services and support.
• Excellent strategic planning and communication skills.

Responsibilities

• Lead the IT services support team and overall support operations.
• Mentor and guide junior technicians.
• Implement and enforce IT policies and procedures.
• Assist with the deployment of new technologies.
• Manage software and hardware inventories.
• Collaborate with other IT teams to resolve broader issues.
• Provide advanced support for mobile devices.
• Document solutions and create knowledge base articles.
• Monitor and report on service performance and metrics.
• Oversee major IT projects and initiatives.

Skills

Leadership

Strategic planning

Communication

IT services and support

Education

Relevant certifications or degree

Job description

Overview

We are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet. Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all. Follow the links below to learn more about our work.

www.frontiersin.org/about/annual-reports

www.youtube.com/watch?v=87ejFfnQzko

What we can offer you

At Frontiers, our working model for new roles includes a balanced approach that fosters collaboration through regular engagement at our office hubs in key locations. While we value flexibility, we also believe that shared in-person time strengthens team culture, trust, and productivity.

We provide a range of benefits across our global locations, including but not limited to:

• 4 additional wellbeing days in addition to existing annual leave allowance
• Access to learning platforms and dedicated learning & development time
• A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
• Employees can dedicate three days each year to volunteer
• Additional benefits depending on your location (e.g. pension plan and private medical care)

About the Role

We are seeking an experienced IT Services Team Lead to lead the IT support function and oversee day-to-day service operations across the organization. In this role, you will be responsible for ensuring high-quality, reliable, and secure IT services while driving continuous improvements in service delivery, tools, and processes.

You will lead and mentor a team of IT support professionals, enforce IT policies and procedures, and collaborate closely with other IT teams to resolve complex, cross-functional issues. The role also involves supporting the deployment of new technologies, managing hardware and software inventories, and providing advanced support for end-user devices, including mobile platforms.

As IT Services Team Lead, you will play a key role in monitoring service performance, reporting on KPIs and metrics, documenting solutions, and contributing to major IT initiatives and projects that improve operational efficiency and employee experience.

Bring your hands-on IT expertise, people leadership skills, and structured, service-oriented mindset to help scale and strengthen our IT services function.

Key Responsibilities

• Leads the IT services support team and overall support operations.
• Mentor and guide junior technicians.
• Implement and enforce IT policies and procedures.
• Assist with the deployment of new technologies.
• Manage software and hardware inventories.
• Collaborate with other IT teams to resolve broader issues.
• Provide advanced support for mobile devices.
• Document solutions and create knowledge base articles.
• Monitor and report on service performance and metrics.
• Oversee major IT projects and initiatives.

Required Skills and Experience

• 2+ years of experience leading a team.
• 5-8+ years of experience in IT services and support.
• Excellent strategic planning and communication skills.
• Relevant certifications or degree.

Apply now

Please click the 'apply' button on this page and submit your application in English.

Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at [e-mail] for any additional support.

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.