IT Services Team Lead

Frontiers Media S.A.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent research publisher in Greater London is seeking an experienced IT Services Team Lead to oversee IT support functions and improve service delivery. The role involves leading a team, managing day-to-day operations, and supporting new technology deployments. Candidates should have strong leadership skills, 5-8 years of IT support experience, and relevant qualifications. This position offers a range of benefits to support employee wellbeing and development.

Benefits

4 additional wellbeing days

Access to learning platforms

Employee assistance program

Volunteering time off

Qualifications

• Minimum of 2 years of experience leading a team.
• 5-8+ years of experience in IT services and support.
• Strong communication and strategic planning skills.

Responsibilities

• Lead the IT services support team and manage operations.
• Mentor junior technicians and enforce IT policies.
• Assist in deploying new technologies and managing inventories.
• Provide advanced support for mobile devices and document solutions.
• Monitor service performance and manage major IT projects.

Skills

Team leadership

IT service management

Strategic planning

Communication skills

Education

Relevant certifications or degree

Job description

Who we are

We are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet.

Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all.

What we can offer you

At Frontiers, our working model for new roles includes a balanced approach that fosters collaboration through regular engagement at our office hubs in key locations. While we value flexibility, we also believe that shared in‑person time strengthens team culture, trust, and productivity.

We provide a range of benefits across our global locations, including but not limited to :

• 4 additional wellbeing days in addition to existing annual leave allowance
• Access to learning platforms and dedicated learning & development time
• A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
• Additional benefits depending on your location (e.g. pension plan and private medical care)

Employees can dedicate three days each year to volunteer.

About the Role

We are seeking an experienced IT Services Team Lead to lead the IT support function and oversee day-to-day service operations across the organization. In this role, you will be responsible for ensuring high-quality, reliable, and secure IT services while driving continuous improvements in service delivery, tools, and processes.

You will lead and mentor a team of IT support professionals, enforce IT policies and procedures, and collaborate closely with other IT teams to resolve complex, cross‑functional issues. The role also involves supporting the deployment of new technologies, managing hardware and software inventories, and providing advanced support for end‑user devices, including mobile platforms.

As IT Services Team Lead, you will play a key role in monitoring service performance, reporting on KPIs and metrics, documenting solutions, and contributing to major IT initiatives and projects that improve operational efficiency and employee experience.

Bring your hands‑on IT expertise, people leadership skills, and structured, service‑oriented mindset to help scale and strengthen our IT services function.

Key Responsibilities

• Leads the IT services support team and overall support operations.
• Mentor and guide junior technicians.
• Implement and enforce IT policies and procedures.
• Assist with the deployment of new technologies.
• Manage software and hardware inventories.
• Collaborate with other IT teams to resolve broader issues.
• Provide advanced support for mobile devices.
• Document solutions and create knowledge base articles.
• Monitor and report on service performance and metrics.
• Oversee major IT projects and initiatives.

Required Skills and Experience

• 2+ years of experience leading a team.
• 5-8+ years of experience in IT services and support.
• Excellent strategic planning and communication skills.
• Relevant certifications or degree.

Apply now

Please click the ‘apply’ button on this page and submit your application in English.

Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at [e-mail] for any additional support.

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.