IT Service Transition Manager

Big Red Recruitment; Stratford-upon-Avon; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A recruitment agency seeks an IT Service Transition Manager to oversee high-stakes transitions in Stratford-upon-Avon. The candidate will lead service migrations and ensure compliance across suppliers. Ideal for those with proven experience in IT transitions in complex environments, this role offers significant senior visibility and the chance to shape critical IT services. The position operates in a hybrid format.

Qualifications

• Proven experience in managing IT transitions in complex environments.
• Ability to ensure contractual and operational compliance.
• Experience in stakeholder management.

Responsibilities

• Lead end-to-end transition from a major outsourced IT services contract.
• Oversee migration of services, platforms, and processes.
• Ensure alignment across multiple technology suppliers.

Skills

Delivering large-scale IT or BPO transitions

Understanding of contract exits

Mapping and analysing complex IT landscapes

Leadership and resilience

Job description

Role: IT Service Transition Manager

This role puts you at the centre of a high-stakes, high-visibility transformation - one where your leadership defines how essential IT, data and operational services are delivered for years to come. You are the authority, the orchestrator and the driving force behind a complex, multi-supplier transition that won't move without your direction.

Location: West Midlands | Hybrid

Salary: Up to £90,000

What You’ll Lead

• End-to-end transition and exit from a major outsourced IT services contract
• Migration of services, platforms, data, people and processes into new providers or in-house teams
• Alignment and governance across multiple technology suppliers
• Contractual, commercial and operational compliance throughout every transition phase
• Senior stakeholder direction—ensuring clarity, challenge and continuity at every step

What You’ll Bring

• Proven experience delivering large-scale IT or BPO transitions in complex environments
• Strong understanding of contract exits, legal considerations and multi-supplier ecosystems
• The ability to map, analyse and restructure complicated IT and operational landscapes
• Leadership, resilience and influential communication in politically sensitive or high-pressure settings

Highly Advantageous

• Experience in utilities, energy or regulated environments
• Background handling TUPE-heavy transitions
• Exposure to simultaneous operational, data and technology change programmes

Why This Role Matters

You'll play a pivotal role in protecting service continuity today while shaping how critical IT services operate tomorrow. This is meaningful transformation—not a paper exercise. You'll take ownership, enjoy genuine senior visibility, and drive a transition that will be talked about for years to come.

We are an equal opportunity recruitment partner. We welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.

We are particularly committed to Neurodiversity inclusion and can offer reasonable adjustments throughout the interview process. If you feel you would benefit from adjustments, simply contact one of our recruiters by phone or email.