IT Service Team Lead (SC)

Experis; Filton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm is seeking an IT Service Team Lead in Bristol to manage a team of engineers. The role involves ensuring SLAs and KPIs are met while driving service improvements and providing excellent customer service. Candidates should possess strong leadership skills, experience in IT service delivery, and ITIL accreditation. Active SC clearance is mandatory for this position.

Qualifications

• Strong leadership and organizational skills are essential.
• Experience in managing IT service delivery teams.
• Good understanding of Windows and Office tools.
• Excellent customer service and communication skills.
• ITIL knowledge/accreditation is required.
• Active SC Clearance is essential.

Responsibilities

• Lead and motivate a team of engineers to deliver compliant IT services.
• Host daily calls and ensure issues are resolved effectively.
• Engage with service managers and stakeholders to maintain smooth delivery.
• Use reporting and data to drive performance and resource forecasting.
• Manage escalations, complaints, and process improvements.
• Conduct regular 121s and ensure high team engagement.

Skills

Leadership skills

Customer service

Communication skills

Organizational skills

Education

ITIL accreditation

Tools

Windows

Office tools

Job description

Overview

IT Service Team Lead
Location: Bristol - Abbeywood
Contract: 6 months (with likely extension)
Clearance: SC Cleared (Must hold Active SC)

We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function.

You'll be responsible for leading 5-7 engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience.

This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment.

Responsibilities

• Lead and motivate a team of engineers to deliver compliant IT services
• Host daily calls and ensure issues are resolved effectively
• Engage with service managers and stakeholders to maintain smooth delivery
• Use reporting and data to drive performance and resource forecasting
• Manage escalations, complaints, and process improvements
• Conduct regular 121s and ensure high team engagement

What we're looking for

• Strong leadership and organisational skills
• Experience managing IT service delivery teams
• Good understanding of Windows and Office tools
• Excellent customer service and communication skills
• ITIL knowledge/accreditation
• Active SC Clearance is essential

If you're looking for your next leadership role in IT service delivery, apply today