IT Service Management Technology Architect - Helix, ITSM Tooling & Integration

Smart-Sourcer; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading technology consultancy in the UK is looking for a Service Management Technology Architect to optimize service management tooling. This role involves designing and integrating service management systems across the business. The ideal candidate will have extensive experience with ITSM tools, particularly Helix, and excellent stakeholder management skills. This is a contract role offering £550-£600 per day, with 70% remote work options.

Qualifications

• Extensive experience architecting service management tooling including automation.
• Experience integrating Helix ITSM tool with other platforms.
• Experience aligning with enterprise architecture governance.

Responsibilities

• Design, integrate and optimize service management tooling across the business.

Skills

Service management tooling architecture

Automation

Helix ITSM tool

Stakeholder management

Tools

Helix ITSM tool

Job description

Overview

IT Service Management Technology Architect - Helix, ITSM Tooling & Integration

Outstanding contract opportunity to join this global, infamous and well-loved retailer on a contract basis as a Service Management Technology Architect to deliver the design, integration and optimization of service management tooling across the business.

Responsibilities

Design, integrate and optimize service management tooling across the business.

Qualifications

• Extensive experience architecting service management tooling including automation
• Experience of Helix ITSM tool (or similar) and its integration with other platforms
• Experience decommissioning Legacy ITSM tools
• Experience aligning with enterprise architecture governance and compliance in global corporations
• Strong stakeholder management skills, particularly with design authorities
• Ideally, experience within the retail sector

Engagement

£550-£600 per day, Inside IR35, 3 months rolling. 70% remote & Salford