IT Service Lead: 2nd/3rd Line Support & Team Lead

Dolby Medical Home Respiratory Care Ltd; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare company is seeking a Technical Service & Support Lead based in Crawley. The role entails leading an IT support team, providing 1st to 3rd level support for various hardware and software, and ensuring quality service delivery. A starting salary of £40,000 is offered, alongside comprehensive benefits such as 33 days of holiday, training programs, and a pension scheme. Candidates should possess solid IT support experience, effective communication skills, and knowledge of networking and server configurations.

Benefits

33 days holiday

Training and development programs

Matched contribution pension scheme

Enhanced maternity and paternity leave

Yearly bonus scheme

Qualifications

• Experienced IT professional with 2nd and 3rd line support experience.
• Strong communication skills and team leadership abilities.
• Good understanding of networking and server configurations.

Responsibilities

• Deliver 1st, 2nd, and 3rd Level support for various devices.
• Lead the IT Helpdesk team ensuring best practices.
• Assign and track service desk tickets according to SLAs.
• Provide IT resources and users with effective access.
• Install and maintain end-user hardware and software.
• Manage incidents and act as escalation point.
• Assist in delivering new systems and ongoing support.

Skills

Excellent communication skills

2nd and 3rd line support experience

Team management and motivation

Systematic approach to IT issues

Understanding of networking

Windows 10 and Microsoft Office 365 knowledge

Experience with server configurations

Knowledge of Active Directory

Client imaging tools experience

Job description

A healthcare company is seeking a Technical Service & Support Lead based in Crawley. The role entails leading an IT support team, providing 1st to 3rd level support for various hardware and software, and ensuring quality service delivery. A starting salary of £40,000 is offered, alongside comprehensive benefits such as 33 days of holiday, training programs, and a pension scheme. Candidates should possess solid IT support experience, effective communication skills, and knowledge of networking and server configurations.