IT Service Desk Technician - Hybrid & First-Line Support

Royal London; Alderley Edge; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading mutual life insurance company in the UK is seeking an IT Service Desk Technician to deliver first line IT support for colleagues. This role involves managing user support tickets, ensuring timely communication, and promoting best IT practices. The successful candidate will possess strong customer service skills, a keen interest in IT, and the ability to handle challenges effectively. Join a welcoming team that values diversity and offers comprehensive benefits like generous annual leave and a robust pension scheme.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Keen interest in IT and comfortable utilizing different software packages.
• Positive approach to challenges, enjoys excellent customer support.
• Good written and verbal communication skills.

Responsibilities

• Provide first line IT support to all Royal London users.
• Manage tickets within agreed SLAs.
• Liaise with 3rd parties for ticket updates.

Skills

Customer service skills

Communication skills

IT knowledge

Self-motivated

Education

Comptia+ or Microsoft fundamentals such as MTA or MSCA

ITIL Foundation level IT Service Manage qualification

Tools

Microsoft Office

ServiceNow ITSM tool

Office 365 applications

Vmware client and Virtual Machines

Job description

A leading mutual life insurance company in the UK is seeking an IT Service Desk Technician to deliver first line IT support for colleagues. This role involves managing user support tickets, ensuring timely communication, and promoting best IT practices. The successful candidate will possess strong customer service skills, a keen interest in IT, and the ability to handle challenges effectively. Join a welcoming team that values diversity and offers comprehensive benefits like generous annual leave and a robust pension scheme.