IT Service Desk Analyst — Proactive 1st‑Line Support

BDO; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading accountancy firm in the UK is seeking an IT Support professional. You will assist in managing IT service requests and ensuring operations align with performance standards. The ideal candidate will have experience in customer service, knowledge of Microsoft O365, and familiarity with incident management systems. This role offers opportunities for training and development within a collaborative work environment where mutual support is valued.

Qualifications

• Experience in customer service and first line IT support.
• Proven knowledge of Microsoft O365 and incident management systems.
• Ability to coordinate workflows effectively.

Responsibilities

• Assist the delivery of functions within the IT team.
• Record and resolve support incidents and service requests.
• Ensure IT support operates within defined KPIs and SLAs.

Skills

Customer Service Experience

Knowledge of Microsoft O365

Experience with Incident Management Systems

First Line IT Support Experience

Knowledge of Active Directory

Workflow Co-ordination Experience

Tools

ServiceNow

SCCM

Azure

SharePoint

Cloud Computing

Sophos

Job description

A leading accountancy firm in the UK is seeking an IT Support professional. You will assist in managing IT service requests and ensuring operations align with performance standards. The ideal candidate will have experience in customer service, knowledge of Microsoft O365, and familiarity with incident management systems. This role offers opportunities for training and development within a collaborative work environment where mutual support is valued.