IT Service Delivery Lead – Hybrid (Defence)

Babcock International; Kirkcaldy; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading defense and engineering firm in the UK is looking for an experienced IT Service Manager to drive excellence in IT service delivery in a hybrid working environment. The role requires managing customer relationships and ensuring seamless service delivery. Ideal candidates will have a strong background in IT operations, excellent communication skills, and relevant certifications. This full-time position includes competitive benefits and a supportive workplace for career growth.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to Digital GP and health consultations

Employee share scheme

Flexible working options

‘Be Kind Day’ for volunteering

Qualifications

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.

Responsibilities

• Manage customer relationships through regular executive communication.
• Support service transition activities, ensuring expectations are met.
• Collaborate with the Business Engagement Team for bids and operational requirements.

Skills

Experience managing operational IT delivery teams

Strong understanding of IT's relationship to business operations

Ability to write and present reports for senior stakeholders

Experience with IT budgets and commercial negotiations

Education

PRINCE2 or equivalent Project Management qualification

ITIL Foundation or Practitioner certification

Job description

A leading defense and engineering firm in the UK is looking for an experienced IT Service Manager to drive excellence in IT service delivery in a hybrid working environment. The role requires managing customer relationships and ensuring seamless service delivery. Ideal candidates will have a strong background in IT operations, excellent communication skills, and relevant certifications. This full-time position includes competitive benefits and a supportive workplace for career growth.