IT & Operations Support

The Msc; Wednesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics firm in Wednesbury is seeking an IT associate to provide proactive support and resolve technical issues. The role involves troubleshooting, documentation, and collaboration with IT teams, offering opportunities for growth and development. With 25 days of holiday, a matched pension scheme, and various benefits, this position provides a supportive work environment focused on continuous improvement.

Benefits

25 days vacation + Bank Holidays + paid birthday leave

Company pension scheme matched up to 10%

Life insurance 6x salary

Discounted health cash plan

Private medical insurance

Qualifications

• Proactive and detail-oriented approach to IT services.
• Ability to manage relationships effectively.
• Eagerness to learn and contribute to team success.

Responsibilities

• Serve as a point of escalation for Level 1 support.
• Diagnose and troubleshoot complex technical issues.
• Document support activities and resolutions thoroughly.
• Participate in IT projects and initiatives.

Skills

A+ experience

Microsoft certification

Network qualification

Interpersonal skills

Problem-solving

Creativity

Ambition

Job description

Overview

effectively. This associate needs to be proactive, detail-oriented, and dedicated to delivering high-quality support to ensure the reliability and efficiency of IT services. Are you looking to take your career to the next level? When you join MSC, we offer you more than just a job we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that's where you come in! What's in it for me?

Responsibilities

• Serve as a point of escalation for Level 1 support technicians, assisting with the resolution of advanced technical issues and providing guidance as needed.
• Diagnose and troubleshoot complex hardware, software, and network problems, utilizing advanced troubleshooting techniques and tools.
• Collaborate with other IT teams and vendors to resolve issues related to infrastructure, systems integration, and software compatibility.
• Perform system administration tasks, including user account management, access control, and configuration changes, adhering to security policies and best practices.
• Document support activities, solutions, and resolutions thoroughly in the helpdesk ticketing system, ensuring accurate and detailed records.
• Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, contributing technical expertise and support.
• Provide technical training and support to Level 1 support associates and end-users, sharing knowledge and best practices to enhance IT capabilities.
• Stay abreast of emerging technologies, industry trends, and best practices to continuously improve technical skills and support effectiveness.
• Troubleshoot PC/Laptop hardware and software issues.
• Responsible for Active Directory administration
• Responsible for Network support - IP reservations, DHCP administration
• PC/Laptop imaging and deployment
• Cabling - running network cables, patching leads etc. (May required working at height)

Operations Support

• Investigate issues with infrastructure and facility equipment and liaise with maintenance company and ensure downtime is kept to a minimum. Arrange and schedule preventative maintenance visits for equipment in accordance with manufacturer recommendations.
• Take an active role in ensuring our working environment is safe for associates, visitors, and contractors.
• Facility Audits - carry out regular build walking arounds. Proactively spotting potential hazards and issues, following up with necessary actions

Qualifications

What do I need?

• A+ experience
• Microsoft certification
• Network qualification

Values and Skills

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

• Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with
• Thinking: The abilities you draw upon to solve problems, learn and be agile
• Creativity: How adept you are at creating solutions and working with change
• Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today!

Why MSC?

The journey to the best version of yourself starts with us. If you're searching for an employer that will enable you to learn, grow and make a difference, you've found it. You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people-centric culture will encourage you to continuously develop, both professionally and personally. From our culture to our forward-thinking leadership, you'll soon realise that you have an incredible opportunity here to be your best self. Whether your career path is vertical or squiggly we'd love to watch you grow and reach your full potential with us.

Watch to find out what it's like to work at MSC and join us as we continue to build a team of people doing their best work

We won't just give you a job, we'll enable you to be yourself, discover opportunity, unlock your potential, and design your career.

• With MSC you'll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it's a breakaway, cashback on essentials or shopping for a special occasion, we've got you covered.
• On top of this, we give you 25 days of holiday entitlement + Bank Holidays + paid birthday leave. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.