IT Infrastructure Support Manager

Jas Gujral; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A tech solutions provider in Greater London is seeking a Senior IT Support Manager to oversee IT operations and lead significant IT projects. The ideal candidate should possess a Bachelor's degree in Information Technology and have 5-7 years of IT management experience. You will be responsible for system maintenance, troubleshooting, and directing staff while implementing innovative solutions. Strong management and technical skills are essential for this role, enabling you to improve efficiency and ensure robust IT infrastructure.

Qualifications

• 5-7 years of experience in IT management.
• Excellent working knowledge of computer systems and network administration.
• Proven leadership skills in managing large IT projects.

Responsibilities

• Lead large IT projects and maintain essential IT operations.
• Monitor performance of IT systems and make improvement recommendations.
• Troubleshoot hardware and software issues related to internal IT.

Skills

Network maintenance

Staff management

IT project management

Technical management

Critical thinking

Education

Bachelor’s degree in Information Technology or related field

Tools

MS Windows

Linux

Google Workspaces

AWS

Cisco Switches/Routers

Job description

We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to‑day efficiency of our IT operations, and an ongoing impact on our overall growth.

Objectives of this Role

• Lead large IT projects, including the design and deployment of new IT systems and services
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Own projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory

Responsibilities for IT Manager

• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Supervising daily operations of network and server infrastructure
• Aligning IT infrastructure with current and future business requirements and goals
• Evaluating risk, developing network recovery and backup processes
• Assessing and purchasing new and replacement hardware
• Testing, troubleshooting and adjusting information systems to operate effectively
• Implementing security of the network, data and its storage and communication systems
• Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed
• Develop and execute disaster procedures, and maintain data backups
• Manage information technology and computer systems
• Identify problematic areas and implement strategic solutions in time
• Preserve assets, information security and control structures
• Proven working experience as an IT Manager or relevant experience
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in data center management and data governance
• Hands‑on experience with computer networks, network administration and network installation

Qualifications for IT Manager

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 5-7 years experience in IT management
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision‑making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices
• Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud‑based technologies (Google Workspaces, AWS, SD‑WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring
• Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications
• Expertise with implementing, configuring, and testing solutions
• Proven leadership skills
• Strong creative and analytical thinking
• Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)