IT Infrastructure & Support Apprentice

Peta; Kingswood Firs; On-site; GBP 18,000 - 21,000; Full time

Job summary

An IT support company seeks an IT Support Apprentice in Kingswood Firs, UK, to help with computer hardware maintenance and support software installation. This role offers a starting salary of £18,000 per year and provides an apprenticeship lasting 22 months, including onsite training and mentoring. The ideal candidate will possess GCSEs in English and maths, have good communication and customer service skills, and be comfortable working independently and in teams.

Benefits

20 days holiday plus bank holidays

Bonus scheme and staff socials

Friendly team atmosphere

Progression opportunities

Qualifications

• Must pass an enhanced DBS check.
• A driver's license is required due to visiting clients.

Responsibilities

• Install and maintain computer hardware and peripherals.
• Routine administration tasks including data backups.
• Provide support for software installation and maintenance.
• Assist in cloud-based infrastructure support.
• Administer e-mail systems and learning platforms.
• Encourage the use of ICT at all levels.

Skills

Good communication skills

Strong customer service skills

Basic understanding of Operating Systems

Interest in ICT

Ability to work independently and as part of a team

Education

GCSEs at grade C/4 or above in English and maths

Tools

Windows

Mac OS

Job description

If you want to move forward with your IT career each day to be different than the previous one and to learn every IT aspect then this is the right place. This role is an excellent opportunity for an aspiring IT Support Engineer to learn new skills and progress within the IT field.
PETA are proud to be working with Rocket Computer Services Ltd to support them with the recruitment and training of a new IT Apprentice.

Why choose an apprenticeship with Rocket Computer Services Limited
This role is a fantastic first step towards working in IT support with local schools and businesses. You will be part of a flexible and friendly team where you will learn a vast range of support requirements and technologies. Progression opportunities are offered for the successful candidate upon completion of their apprenticeship and integration with the team.

Starting salary £18,000 per annum with the scope to increase and dependent on candidate experience.

Training to be provided
As an IT Support Apprentice you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Rocket Computer Services team combined with 25 days of off the job training at the PETA training centre in Cosham.

About the role
What will my new role involve?
Joining the team as an IT infrastructure apprentice you will learn:

• Install and maintain computer hardware laptops audio/visual equipment and peripherals
• Routine administration including data backups and Active Directory maintenance
• Software installation maintenance and upgrading in line with rocket development policy
• Server Network / Cloud Based Infrastructure support
• Administration and development of Internet Intranet Extranet and E-mail systems including learning platforms and websites
• To keep abreast of technological developments and encourage the use of ICT at all levels
• To support staff and students with the set-up and preparation of ICT equipment around clients

Essential skills

• GCSEs at grade C/4 or above (or equivalent) in English and maths
• Good communication skills
• Have a personable friendly and polite natureStrong customer service skills
• Be confident in lone working as well as part of a team
• Have a basic understanding of Operating Systems and Office applications
• A genuine interest in ICT
• Be able to pass an enhanced DBS check
• Drivers license will be a requirement due to the nature of the role visiting client sites

Desirable skills

• ICT qualifications are advantageous
• Desirable that you are able to self-manage your workload and work using own initiative
• Experience using Windows Microsoft Applications Mac OS etc.

About Us

Rocket Computer Services Ltd are an established IT Support Company committed to providing high quality support across Portsmouth and Hampshire. We pride ourselves in our professional and friendly approach in meeting the needs of our clients. We offer a variety of bespoke support packages across the business and education sectors creating more time for your staff to do the work they need to do while we take on your technical issues.

Benefits

• 20 days holiday plus bank holidays
• Bonus scheme and staff socials
• Joining a relaxed and friendly team
• Progression opportunity