IT Infrastructure Support Analyst – 12 month Fixed Term Contract – 11284SR2

Proactive.IT Appointments Limited; Brentford; Hybrid; GBP 40,000 - 47,000; Full time

Job summary

A recruitment agency is seeking an IT Infrastructure Support Analyst for a 12-month fixed term contract in Richmond. This role involves providing technical support across infrastructure, servers, and cloud environments while collaborating with external service providers. Candidates should have a strong background in infrastructure support and incident management. A salary of up to £47,000 is offered depending on experience.

Qualifications

• Strong infrastructure and end-user support background.
• Experience within financial services is a plus, but not essential.

Responsibilities

• Provide technical support and coordination across infrastructure and project tasks.
• Manage and troubleshoot issues related to Active Directory, Windows Server, and telephony systems.
• Collaborate with managed service providers and overseas IT teams.

Skills

Technical support and coordination

Incident and problem management

Excellent communication skills

Organisational skills

Troubleshooting skills

Team collaboration

Education

ITIL V3 Foundation qualification or equivalent

Job description

11284SR2
£40k – 47k per year

IT Infrastructure Support Analyst

Up to £47,000 | 12-Month Fixed Term Contract | 3 Days Onsite

We’re supporting our client in the search for an experienced IT Infrastructure Support Analyst to join their Business Change and Infrastructure team on a 12-month fixed term basis.

This is an exciting opportunity to play a key role in a major IT transformation project, providing technical expertise and hands‑on support across infrastructure, servers, and cloud environments. You’ll work closely with external service providers and international technical teams, ensuring smooth delivery and operational excellence.

Key Responsibilities:

• Provide technical support and coordination across infrastructure and project tasks.
• Manage and troubleshoot issues related to Active Directory, Windows Server, and telephony systems (including call recording).
• Collaborate with managed service providers and overseas IT teams to align infrastructure standards.
• Ensure compliance with IT policies, procedures, and security requirements.
• Take ownership of incidents and proactively drive continuous service improvement.

What We’re Looking For:

• Strong infrastructure and end‑user support background.
• Proven experience with incident and problem management.
• ITIL V3 Foundation qualification (or equivalent).
• Excellent communication, organisational, and troubleshooting skills.
• Ability to work collaboratively across teams and manage external stakeholders.
• Experience within financial services is a plus, but not essential.

Location & Details:

• Based in Richmond, with 3 days per week onsite.
• 12-month FTC, paying up to £47,000 depending on experience.

Interested?

If you’re an adaptable and detail‑oriented IT professional ready to take on a high‑impact project, we’d love to hear from you. Apply today to learn more.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organization.

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/