IT Infrastructure & Service Desk Lead

D C S Manufacturing; Banbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading manufacturer in the UK is seeking an IT Support Manager to lead their IT support function. In this role, you will mentor and develop the support team, oversee daily operations, and enhance IT procedures and standards. The ideal candidate will have strong technical knowledge, leadership experience, and excellent problem-solving skills. This position offers core benefits such as a life assurance plan, a medical cash plan, and opportunities for professional growth.

Benefits

Annual salary

Life Assurance plan

Medical Cash Plan

Cycle to Work Scheme

Holiday Purchase Scheme

Additional holiday for service

Staff Shop

Social & charity team events

Qualifications

• Proven experience managing and leading an IT support team.
• Strong background in IT service desk operations and user support.
• Excellent communication, organisational, and problem-solving skills.

Responsibilities

• Lead, mentor, and develop the IT Support team.
• Oversee day-to-day IT operations and resolve technical issues.
• Deliver a high-quality user-focused support service.
• Maintain and enhance IT procedures and technical standards.
• Manage the IT service desk for prompt customer responses.

Skills

IT service desk operations

Microsoft 365

Azure

Windows environments

Linux environments

Networking

Microsoft Endpoint Manager

Security frameworks

Problem-solving skills

Team leadership

Job description

A leading manufacturer in the UK is seeking an IT Support Manager to lead their IT support function. In this role, you will mentor and develop the support team, oversee daily operations, and enhance IT procedures and standards. The ideal candidate will have strong technical knowledge, leadership experience, and excellent problem-solving skills. This position offers core benefits such as a life assurance plan, a medical cash plan, and opportunities for professional growth.