IT Hepldesk

Kahn Consulting; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A logistics IT support provider in the United Kingdom is seeking an IT Support Specialist to provide day-to-day technical support for warehouse and office users. Responsibilities include troubleshooting network issues, configuring hardware and software, and managing user accounts. Candidates should have a diploma or degree in IT, Computer Science, or a related field, along with 1-2 years of relevant experience, preferably in logistics or industrial environments. This role offers the chance to support operations and contribute to system functionality.

Qualifications

• 1-2 years of experience in IT support, preferably in a logistics, warehouse, or industrial environment.

Responsibilities

• Provide day-to-day technical support for warehouse and office users.
• Monitor and troubleshoot network connectivity and system access.
• Set up new hardware and software for staff.
• Assist in managing user accounts and access permissions.
• Support warehouse management systems to ensure operational continuity.
• Log and document all IT support requests.
• Coordinate with vendors for escalated technical issues.
• Conduct routine checks on IT equipment.
• Provide basic IT training to warehouse staff.

Skills

Technical support

Network troubleshooting

Hardware and software configuration

Warehouse management systems knowledge

Documentation skills

Education

Diploma or degree in IT, Computer Science, or related field

Job description

Provide day-to-day technical support for warehouse and office users, resolving issues related to computers, handheld scanners, printers, and other IT equipment.

Responsibilities

• Monitor, maintain, and troubleshoot network connectivity, Wi‑Fi, and system access in the warehouse environment.
• Set up and configure new hardware and software for staff, ensuring proper functionality and security compliance.
• Assist in managing user accounts, passwords, and access permissions in accordance with company IT policies.
• Support and maintain warehouse management systems (WMS), ensuring operational continuity for the logistics and operations teams.
• Log, track, and document all IT support requests and resolutions using the company’s ticketing system.
• Coordinate with external vendors or the central IT team for escalated technical issues or system upgrades.
• Conduct routine checks on IT equipment in the warehouse to prevent downtime.
• Provide basic IT training and guidance to warehouse staff on the proper use of systems and equipment.
• Support software updates, backups, and preventive maintenance tasks as required.

Experience and qualifications :

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum 1–2 years of experience in IT support, preferably in a logistics, warehouse, or industrial environment.

Skills and knowledge

• Strong understanding of Windo...