IT Helpdesk Manager in Godalming)

Ad Warrior Ltd; Godalming; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading independent school in Godalming is seeking an IT Helpdesk Manager to ensure high-quality IT support services. The role involves overseeing the Helpdesk team, leading staff development, and coordinating support across multiple schools. Candidates should have strong leadership skills with a technical background. Competitive salary up to £38,000 per annum and a range of benefits are offered.

Benefits

Competitive contributory occupational pension scheme

Death in service benefit

Cash Health Plan

Payment for eye tests

Personal Accident insurance

Access to an Employee Assistance Programme

School fee remission

Membership of the School Sports Centre

Reduced subscription for golf course

Participation in a 'Cycle to Work' scheme

Salary sacrifice on electric vehicles

Lunches during working day

Free on-site parking

Invitations to school productions and concerts

Use of the School Library

Continuing professional development

Qualifications

• Strong leadership and communication skills.
• Proactive and adaptable service-oriented approach.
• Technical background to support a multi-school environment.

Responsibilities

• Oversee the delivery of high-quality IT support services across the school.
• Ensure the Helpdesk team provides timely, effective, and customer-focused assistance.
• Lead and develop the Helpdesk staff, fostering a proactive culture.
• Coordinate IT support across multiple schools.

Skills

Microsoft Operating System installation and support

Microsoft Application Software installation and support

Apple Mac computers and devices

Windows 10/11 and Office 365

Hardware installation and support in a networked environment

Job description

Overview

IT Helpdesk Manager

Location: Godalming, Surrey

Salary: Up to £38,000 per annum (Depending on skills and experience)

Vacancy Type: Permanent

Closing Date: 16th October 2025

The school is a leading coeducational independent school located on a picturesque 250-acre campus in Surrey. Established in 1611, they are committed to providing an exceptional education that empowers students to achieve their full potential in a supportive and inclusive environment. Their core values of kindness and belonging are fundamental to their thriving community.

The Role

The Helpdesk Manager is responsible for overseeing the delivery of high-quality IT support services across the school, ensuring that the Helpdesk team provides timely, effective, and customer-focused assistance.

This role requires a proactive, adaptable, and service-oriented approach, with strong leadership and communication skills and a technical background to support a multi school environment.

Responsibilities

• Oversee the delivery of high-quality IT support services across the school
• Ensure the Helpdesk team provides timely, effective, and customer-focused assistance
• Lead and develop the Helpdesk staff, fostering a proactive and service-oriented culture
• Coordinate IT support across multiple schools within the environment

Skills and Qualifications

• Microsoft Operating System installation and support
• Microsoft Application Software installation and support
• Apple Mac computers and devices
• Windows 10/11 and Office 365
• Hardware installation and support in a networked environment

Desirable Skills and Knowledge

• Some experience in supporting different AV setups
• Basic knowledge of IP Telephony
• Some experience supporting iPhones, iPads, Android and other mobile devices

Benefits

• Competitive contributory occupational pension scheme
• Death in service benefit up to the age of 70 (If not already included in occupational pension scheme)
• Cash Health Plan currently provided by +Medicash
• Payment for eye tests for users of visual display screen equipment, and a contribution currently amounting to £50 to the cost of any corrective eye wear (Normally claimable once every 3 years)
• Personal Accident insurance
• Access to an Employee Assistance Programme
• School fee remission (subject to eligibility)
• Membership of the School Sports Centre
• Membership of the School's 9-hole golf course at a reduced subscription
• Participation in a 'Cycle to Work' scheme (Subject to eligibility)
• Salary sacrifice on electric vehicles (Subject to eligibility)
• Lunches, during your normal working day
• Free on-site parking
• Invitations to school productions and concerts throughout the year
• Use of the School Library to borrow books & other media
• Continuing professional development as part of their talent management programme

To Apply

If you feel you are a suitable candidate and would like to work for this reputable School, please proceed through the following link to be redirected to their website to complete your application.

https://jobs.charterhouse.org.uk/tlive_webrecruitment/wrd/run/ETREC106GF.display_srch_all?WVID=47509606Qj