IT Field Maintenance Engineer

Concorde Technology Group; Cardiff; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider is seeking an experienced IT Field Maintenance Engineer to support customers in South Wales and surrounding areas. The role involves maintaining IT systems, responding to service calls, and troubleshooting technical faults. Candidates should have strong communication skills and 3-5 years of relevant experience. The position offers an industry-matching salary, a company vehicle, and various benefits including training and 25 days holiday.

Benefits

25 days holiday and Bank Holidays

Pension Scheme

Personal Insurance policy

Professional development plan

10 days training per annum

Birthday off as a paid holiday

Referral scheme

Company vehicle

Qualifications

• 3-5 years of experience in a similar engineering role.
• Knowledge of printers including HP, Sharp, Xerox, and Canon.
• Full UK driving license is required.

Responsibilities

• Responding to service calls at client sites.
• Conducting preventative maintenance and documenting it.
• Resolving complex technical faults and updating the ticket status.

Skills

Communication skills

Troubleshooting skills

Customer service skills

Printer repair skills

PC hardware/software experience

Education

Formal recognised Computer and ICT qualifications

Tools

HP servers

Dell servers

Alpha servers

Job description

Overview

Concorde Technology Group have an exciting opportunity for an experienced IT Field Maintenance Engineer to join our team based both remotely and at customer sites in South Wales and surrounding areas.

The successful candidate will be required to work in the field as part of a team and as a lone worker. They should demonstrate outstanding communication and customer facing skills. They will work within strict customer driven SLAs and must have a minimum of 3-5 years’ experience in a similar IT maintenance position. The package will be based on experience and will include a company issued vehicle within the salary.

Working at a range of engineering customer sites located primarily in South Wales, with occasional travel further afield.

The role is 37.5 hours per week, Monday through Friday with an hour lunch break. The role also requires cover on an out-of-hours rota, which attracts an enhanced payrate.

Main Duties

• Responding to service calls on client sites.
• Using company systems to provide real time updates on status of ticket and location.
• Resolve complex technical faults maintaining regular communication with the company.
• Conduct comprehensive preventative maintenance as and when requested, ensuring that full activity records are documented.
• Develop and maintain an in-depth technical knowledge of company products, services and solutions.
• Stock take customer spare parts held.
• Ensure strict adherence to SLA when dealing with customer tickets/calls.

Qualifications and Skills

• A good understanding of the English language, both spoken and written; the successful candidate must be articulate with excellent interpersonal communication skills.
• Formal recognised Computer and ICT qualifications; experience of Alpha, Dell and HP servers is advantageous.
• Minimum of 3-5 years relevant experience from a similar Engineering role. Vendor accreditations from HP, Lenovo and Dell would be advantageous.
• Strong troubleshooting skills required.
• Printer repair and an understanding of mechanical print process is essential.
• Printer driver and connectivity—local & network experience is required.
• PC hardware/software experience required.
• Server hardware experience required.
• Excellent customer service and client interfacing skills essential.
• Knowledge of printers including Hewlett Packard, Sharp, Xerox, Kyocera, Canon, Printek, Oki and Tally; advantage.
• Software basic skills would also be an advantage.
• To be a Company Ambassador representing the company with a high standard of work ethic.
• To be flexible and willing to carry out additional duties as and when required.
• To adhere to Group Information Security Policy.
• Working to ISO9001 and ISO27001 standards at all times.
• Any other duties as required.

Benefits Include

• An industry matching salary as well as 25 days holiday and Bank Holidays
• Pension Scheme
• Personal Insurance policy
• A tailored professional and personal development plan
• Receive up to 10 days training per annum relevant to your position, including Passport to Safety
• Birthdays off as a paid holiday
• Referral scheme for bringing superstars to the business
• Company vehicle

• You will also be required to have a full UK driving license as driving will be a key part of the role.
• References and a CRB check will be required for the successful candidate.
• Passport to Safety qualification and site inductions will be required for attending some customer sites.

If you’re seeking an exciting and challenging role where you can use your skills and learn new ones, whilst influencing the success of growing business then apply now and one of our Internal Recruiters will contact you to discuss your experience and skillset.

Further information on the Concorde Technology Group can be found at www.tctg.co.uk

Concorde Technology Group are an equal opportunities employer and welcome applications from all sectors of the community.

NO AGENCIES PLEASE