IT Field Engineer (UK Farnborough)

Focus Group; Farnborough; On-site; GBP 37,000 - 43,000; Full time

Job summary

A growing digital workplace solution provider in the UK seeks an IT Technical Field Engineer. The role involves both remote and onsite support, focusing on network infrastructure installation, server, and desktop support. Ideal candidates will have strong communication skills and hands-on experience with network equipment, alongside opportunities for growth and a supportive culture.

Benefits

Dynamic and varied role

Collaborative team environment

Growth and development opportunities

Supportive culture

Qualifications

• Prior experience in IT or Telecom Support or Delivery.
• Hands-on experience in network equipment installation and configuration.
• Strong experience in server and desktop support.

Responsibilities

• Provide installation and configuration services for a range of ICT solutions.
• Ensure high-quality customer experience in installation or maintenance of IT services.
• Liaise with project management teams to ensure smooth operations.
• Audit and document client infrastructure and provide updates.
• Assist with troubleshooting network equipment and resolving issues.

Skills

Network equipment installation and configuration

Server and desktop support

Strong communication skills

Organizational skills

Microsoft technology stack proficiency

Problem-solving skills

Education

CompTIA Network+

CompTIA Security+

CCNA

MCSA or MCSE

Tools

Draytek

SonicWall

Fortinet

Watchguard

Meraki

Cisco

Unifi

Netgear

HP Aruba

Job description

Overview

Join Our Team as an IT Technical Engineer at Focus Group

Job Title: IT Technical Field Engineer

Salary: £37,000 + Van + Benefits (including overtime and on-call)

Location: Farnborough area - Home based with regular travel in this area

We are a growing company that thrives on collaboration, energy, and creativity. Focus Group, established in 2003, provides digital workplace solutions to over 30,000 customers across the UK. With over 1300 employees across 19 offices, we continue to invest in our people and growth. We are recruiting for an IT Technical Engineer to join our team.

What We’re Looking For

The ideal candidate will have strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You’ll be a problem solver, a strong communicator, and someone who thrives in a fast-paced environment.

You will provide remote and onsite support and installations for customers ranging from SMEs to enterprises, working with technologies from vendors such as Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba. You’ll help configure and troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service.

This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors.

What’s in It for You?

• A dynamic, varied role: No two days will be the same. From troubleshooting complex network issues to managing installations, you’ll be at the heart of it all.
• Work alongside a supportive, experienced team: You’ll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery.
• Growth and development opportunities: We are committed to helping you develop your skills and advance your career. You’ll learn from a team of experienced professionals who are passionate about what they do.
• A supportive, inclusive culture: We maintain a positive and collaborative environment where your contributions are valued and celebrated.

What Will You Do?

As an IT Technical Engineer, you will be responsible for providing remote and onsite support to our customers. Your key responsibilities will include:

• Installation & Configuration: Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services.
• Customer Support: Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services.
• Team Collaboration: Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects.
• Documentation & Reporting: Audit and document client infrastructure, providing accurate updates to case management and field services tools.
• Troubleshooting & Maintenance: Assist with troubleshooting network equipment and resolving issues for both small and large projects.

What You’ll Need

• Experience: Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting.
• Skills:
• Strong communication skills with the ability to liaise with internal and external stakeholders.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365).
• Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba.
• Additional Requirements:
• A full valid UK driving license (for field roles).
• Ability to be flexible, including adjusting working hours or staying over for larger projects.
• Discretion and professionalism when handling confidential matters.

Nice to Have

• Prior Experience in IT Field Engineering: Hands-on experience with installation, configuration, and maintenance of IT systems, networks, and related equipment.
• Hardware Deployment Skills: Proficiency in deploying, configuring, and troubleshooting hardware components such as servers, routers, workstations, and network devices.
• Advanced Network Troubleshooting: Strong ability to diagnose and resolve complex network issues, ensuring minimal downtime and optimal performance.
• Operating System Expertise: In-depth knowledge and experience with various operating systems, including Windows, Linux, and macOS.
• Certifications:
• CompTIA Network+ for foundational networking knowledge.
• CompTIA Security+ for network security best practices.
• CCNA for Cisco networking devices and infrastructure.
• MCSA or MCSE for expertise in Windows Server and networking environments.
• Exceptional Problem-Solving Skills: Strong analytical abilities to identify issues and implement effective solutions.
• Excellent Communication and Customer Service Skills: Ability to explain technical information clearly to both technical and non-technical stakeholders.

Why Join Focus Group?
At Focus Group, we work to create an inclusive, collaborative, and rewarding environment. We celebrate achievements and are proud of our culture. We encourage applications from all qualified individuals.

If you’re ready to take on a challenging and rewarding role that allows you to make a real impact, we’d love to hear from you.

We welcome all applications, and if you struggle to apply online, please contact us directly. We’re happy to make any reasonable adjustments to ensure all employees can work safely and feel included.

Focus Group is committed to an inclusive, collaborative, and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.